Subject: RE: Tickets pending over 5 days
From: Radhika Jawle <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Niren Dsouza <[email-masked]>
Date: Tue, 26 Jan 2021 13:58:18 +0000

Hi,

1535166 - JIRA Raised REL-134707
1719823 - JIRA Raised
1719948 - Email sent to Faizal for the approval of virtual refund.
1731047 - Informed Deepak to process the NDR
1851411 - Refund Processed
1859823 - Customer sent item to her home country.
1873029 - JIRA Raised
1885516 - Refund Processed
1887064 - July Order , no returns after 30 days for HH items.
1892881 - Refund Processed
1893268 - Email sent to Dipesh.
1896023 - Pending from Pukar
1898239 - Cash Refund (More than 1 year)
1898625 - JIRA Raised
1906132 - JIRA Raised for the cash Refund.
1907695 - Return Request Raised
1909070 - Customer confirmed received correct
1909358 - Pending from Pukar
1934390 - Correct contact details added.
1979922 - Item  ready for Pickup.
1994746 - JIRA Raised
2000300 - Item will be delivered in 2 days.
2000759 - Order ready for pickup
2000927 - POD shared.

Thanks & Regards,
Radhika Jawle

-----Original Message-----
From: Murtaza Kutiyanawala <[email-masked]>
Sent: Tuesday, January 26, 2021 3:38 PM
To: Radhika Jawle <[email-masked]>
Cc: Niren Dsouza <[email-masked]>
Subject: FW: Tickets pending over 5 days

Hi Radhika,

Please action this and update where are these tickets stuck

Regards,
Murtaza Kutiyanawala

-----Original Message-----
From: Niren Dsouza <[email-masked]>
Sent: Tuesday, January 26, 2021 2:25 PM
To: Murtaza Kutiyanawala <[email-masked]>; Radhika Jawle <[email-masked]>
Cc: Saurav Chakraborty <[email-masked]>
Subject: Tickets pending over 5 days

External email sender, please take precaution.

Hi.
Please find the list of pending tickets with us.

Ticket ID Subject Created time Days Ageing Reason Category Sub Reason Status
1535166 9600769826 / RMA 43387040 29-09-2020 21:50 118.09 15+ days Refunds and Cancelations Refunds after Return Waiting on Third Party
1719823 Order 9613143483 â€‹ SD000384322 check 20-11-2020 11:13 66.53 15+ days Open
1719948 Conversation with Reem 20-11-2020 11:53 66.5 15+ days Refunds and Cancelations Refund for Other reason Open
1731047 Conversation with ChristianaBabington 22-11-2020 11:05 64.54 15+ days Refunds and Cancelations Refunds after Return Waiting on Third Party
1851411 Conversation with ? 09-12-2020 12:13 47.49 15+ days Delivery Related Partial Delivery Waiting on Third Party
1859823  Order 9616844721 SD000572143 check please 10-12-2020 21:48 46.09 15+ days Waiting on Customer
1873029 Conversation with Jim 14-12-2020 11:27 42.52 15+ days Refunds and Cancelations Refunds after Return Open
1885516 Order :9622173687 ,, Missing item  17-12-2020 09:24 39.61 15+ days Delivery Related Partial Delivery Open
1887064 Conversation with 0555734615 17-12-2020 15:44 39.34 15+ days Product Complaint Complaint outside Warranty Open
1892881 Conversation with PaulaNaoufal 19-12-2020 14:06 37.41 15+ days Refunds and Cancelations Refund for Other reason Waiting on Third Party
1893268 Order n : 9621878859, AWB : FP121320001759 19-12-2020 15:34 37.35 15+ days Delivery Related Delivery Status Waiting on Third Party
1896023 Conversation with HeNNo 20-12-2020 10:15 36.57 15+ days Refunds and Cancelations Refunds after Return Open
1898239 Conversation with Anjoy 20-12-2020 17:48 36.26 15+ days Product Complaint Complaint within Warranty Waiting on Third Party
1898625 Conversation with marife olan 20-12-2020 19:07 36.2 15+ days Refunds and Cancelations Return Request Initiation Open
1906132 Conversation with Ø£Ù…ÙÙ‡Ø¯âœ¨. 22-12-2020 14:58 34.38 15+ days Refunds and Cancelations Refunds after Return Open
1907695 Conversation with Regine 22-12-2020 20:07 34.16 15+ days Refunds and Cancelations Return Request Initiation Waiting on Third Party
1909070 Conversation with Hannah 23-12-2020 10:20 33.57 15+ days Delivery Related Reschedule Delivery Open
1909358 Conversation with ketanpatel 23-12-2020 11:40 33.51 15+ days Refunds and Cancelations Refunds after Return Waiting on Third Party
1934390 Conversation with Anmol Khullar:) 29-12-2020 18:46 27.22 15+ days Refunds and Cancelations Return item not received Waiting on Customer
1979922 Conversation with S 12-01-2021 13:33 13.44 11-15 days Delivery Related Delayed Delivery (HH) Open
1994746 Conversation with CAHarsh Kakwani 17-01-2021 17:11 8.28 7-10 days Refunds and Cancelations Refunds after Return Open
2000300 Hi 19-01-2021 13:22 6.44 7-10 days Waiting on Third Party
2000759 Conversation with Yuri 19-01-2021 15:22 6.36 7-10 days Delivery Related Delivery Status Waiting on Third Party
2000927 Conversation with ReemHassan 19-01-2021 16:05 6.33 7-10 days Delivery Related Delivery Status Waiting on Third Party

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]

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