Subject: RE: Mattress Returned , RMA needs to be created Order #9617414208
From: Radhika Jawle <[email-masked]>
To: "Pukar Thapa" <[email-masked]>, Subhash Jangir <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Yunis Fakrudeen <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, "[email-masked]" <[email-masked]>, Niren Dsouza <[email-masked]>, Abdul Rasheed <[email-masked]>, Arivazhagan Ramanathan <[email-masked]>
Date: Tue, 26 Jan 2021 13:30:59 +0000

Hi @Pukar  Thapa<mailto:[email-masked]>,

Kindly process the RMA as its pending since November.

Thanks & Regards,
[DFBA450F]

From: Abdul Rasheed <[email-masked]>
Sent: Sunday, January 24, 2021 8:01 PM
To: Radhika Jawle <[email-masked]>; Pukar Thapa <[email-masked]>; Subhash Jangir <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Yunis Fakrudeen <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; [email-masked]; Niren Dsouza <[email-masked]>
Subject: RE: Mattress Returned , RMA needs to be created Order #9617414208
Importance: High

Dear Pukar

Ref RDO  pls do the RTS For the returned mattress for Refund process

Regards
Abdul Hameed.R
+971 56 22 90 108
From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 18, 2021 3:04 PM
To: Abdul Rasheed <[email-masked]<mailto:[email-masked]>>; Pukar Thapa <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: RE: Mattress Returned , RMA needs to be created Order #9617414208
Importance: High

Hi @Abdul Rasheed<mailto:[email-masked]>,

Please check and update as there is no RMA created for mattress pullout. Customer is following up for refund. Its more than a month.

Thanks & Regards,
[DFBA450F]

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 13, 2021 5:34 PM
To: Abdul Rasheed <[email-masked]<mailto:[email-masked]>>; Pukar Thapa <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Mattress Returned , RMA needs to be created Order #9617414208
Importance: High

Hi @Abdul Rasheed<mailto:[email-masked]>,

Please be informed that mattress has been returned by customer due to incorrect size. Still the refund not processed.

Kindly check and do the needful as customer is following up for refund on social media.

@Pukar  Thapa<mailto:[email-masked]>, One the RMA raised please process the refund as early as possible.

2319093
12/2/2020 4:28:23 PM
9617414208
Hanan Abdulrazek
505910700
CTD Exceptions
iMagna Single Bonnell Spring Mattress - 90x200x22 cms wrong size selected by the customer and informed team to return it
CLS
169237
More<javascript:openpopup('2319093','AE')>

Thanks & Regards,
[DFBA450F]

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