Subject: FW: HomeBox Fresh desk Open Tickets (Jan 26, 2021)
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Tue, 26 Jan 2021 13:05:00 +0000

From: Murtaza Kutiyanawala
Sent: Tuesday, January 26, 2021 5:00 PM
To: Radhika Jawle <[email-masked]>
Cc: Anton Dilshan <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Abdul Rasheed <[email-masked]>; Cc: Maryam Yahya <[email-masked]>; Baraa Abukhadra <[email-masked]>; Haya Abualhaija <[email-masked]>; Deepak Devasia <[email-masked]>; Nour Hanayneh <[email-masked]>; Ankit Arora <[email-masked]>; Yunis Fakrudeen <[email-masked]>
Subject: FW: HomeBox Fresh desk Open Tickets (Jan 26, 2021)

Hi Radhika,

Please action tickets which are beyond 5 Days

From: Omar Mostafa <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 26, 2021 4:40 PM
To: Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Abdul Rasheed <[email-masked]<mailto:[email-masked]>>
Cc: Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; Haya Abualhaija <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Ankit Arora <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>
Subject: HomeBox Fresh desk Open Tickets (Jan 26, 2021)

External email sender, please take precaution.
Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Fresh Desk Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15 days
Grand Total

92
6
8
4

110
ARAMEX
1
1

2
FETCHER
1

1
LMG INTERNAL TEAM
6

1

7
OLM/LMG Team
1

1
SHIPA
1

1
WAREHOUSE
3

3
Grand Total
105
7
9
4

125

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15 days
Grand Total
Email
34
4
7
3

48
Outbound Email
26
1
1
1

29
Phone
20

1

21
Portal
25
2

27
Grand Total
105
7
9
4

125

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15 days
Grand Total
Crystel Homebox UAE Team
56
1

57
ahmad mohammed aburayya
2

2
Anoud.hassouneh hassouneh
1

1
Heider.Sulaimawi Hatem Sulaimawi
1

1
Kareem soufan
2

2
No Agent
1

1
Omar Imad Mostafa
38
1

39
Rahmeh Eleisah
2

2
raneen.baabaad Fakhr-ildeen Baabad
3

3
[email-masked]<mailto:[email-masked]> ROAA QABBBNI
6

6
HomeBox UAE
49
6
9
4

68
Abdulsaboor Jawid
12

2

14
Ali Mohamed Ahmed
3
2

1

6
Alka Pandey
11

11
Hatem Alqirshi
10
2
3

15
Khaled Hegazy
6

6
Mohammed Atiah

1

1
Mohd Adeel Akhter

1
2

3
No Agent
2

2
Radhika Jawle
2

1
1

4
Rahmeh Eleisah

1

1
Tarish Ayubi
3

1
1

5
Grand Total
105
7
9
4

125

Facebook Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15 days
Grand Total
Abdulsaboor Jawid
2

2
Amir Aziz
4
2

6
Mohd Adeel Akhter
10
7
1

18
Niren Dsouza
1

1
Saurav Chakraborty
3

3
Grand Total
20
9
1

30

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15 days
Grand Total
Waiting on Customer
19
8

27
Waiting on Third Party
1
1
1

3
Grand Total
20
9
1

30

Best Regards,

Omar Mostafa
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C119ecfcdbff04165ac7008d8c1f7770b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637472616052794039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cH5GgtNEYmAIcJtkdPkkdozpd2OIECcbzk8VeNoyObM%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F538477%3Ftrk%3Dtyah%26trkInfo%3DclickedVertical%253Acompany%252CclickedEntityId%253A538477%252Cidx%253A2-1-9%252CtarId%253A1465818676745%252Ctas%253Acrystel&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C119ecfcdbff04165ac7008d8c1f7770b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637472616052804034%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rnEXQwXkguQqXizIBnf6lPIQ90mq2z0ar9k5NTXf8DQ%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCrystel.co&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C119ecfcdbff04165ac7008d8c1f7770b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637472616052804034%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Xiv8bNAYReNTQIk1xwQRxp%2FhhhDMtH1tDBl%2BIFTochc%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FCrystelCo&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C119ecfcdbff04165ac7008d8c1f7770b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637472616052804034%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yqoE3GbaEBr%2FGsyN9b5LetcKdXnf06bi5m1R7JKNigY%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCIlmC47mnFyc58kjUCMkByQ&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C119ecfcdbff04165ac7008d8c1f7770b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637472616052814027%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ebBLpmTVYJfFNo%2FwFp%2FEwOo7E6CUWRp7JgUNBY2I9ms%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com