Subject: RE: Daily pending/chat report for Livesalesman team as on 25th Jan,2021.
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: Saurav Chakraborty <[email-masked]>, Deepak Devasia <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 26 Jan 2021 10:32:53 +0000

HI Niren,

Request you to share all the tickets that are open beyond 4 days, so that we can action all the tickets before the 4 o’clock report is shared

Regards,

From: Niren Dsouza <[email-masked]>
Sent: Monday, January 25, 2021 9:36 PM
To: Deepak Devasia <[email-masked]>; saurabh <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>; Saurav Chakraborty <[email-masked]>
Subject: Daily pending/chat report for Livesalesman team as on 25th Jan,2021.

External email sender, please take precaution.
Hi,
I hope this finds you well.

  *   I have appended the report of tickets pending on Whatsapp and Facebook streams respectively with the LSM team.
  *   All Instagram tickets have been resolved, the report of the count of total Instagram tickets created has also been attached following the above reports.
  *   Graph of the total Freshchat(Whatsapp) conversations assigned and completed for the last 7 days.
Whatsapp tickets
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
11-15 days
15+ days
Grand Total
Akram Taher Ahmed
3
3
Ali Mohammad Mkhaimer
1
1
Alka Pandey
2
2
4
8
Amir Aziz
2
1
1
4
Eslam Mohamed
1
1
Hatem Alqirshi
1
1
Ibrahem Mahmoud
2
2
Mohammed Atiah
3
3
Mohd Adeel Akhter
1
1
Niren Dsouza
1
7
8
Saurav Chakraborty
2
2
Tarish Ayubi
1
4
5
Grand Total
16
1
2
1
1
18
39

Facebook tickets
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
Grand Total
Abdulsaboor Jawid
2
2
Alka Pandey
1
1
Amir Aziz
4
1
5
Hatem Alqirshi
1
1
Mohd Adeel Akhter
15
1
16
Niren Dsouza
3
3
Saurav Chakraborty
3
1
4
Grand Total
27
1
3
1
32

Total Instagram tickets created :

Instagram tickets
22-Jan
23-Jan
24-Jan
25-Jan
Grand Total
Resolved
5
1
8
10
24
Grand Total
5
1
8
10
24

Total Freshchat conversations for the last 7 days:

Dates
19-01-2021
20-01-2021
21-01-2021
22-01-2021
23-01-2021
24-01-2021
25-01-2021
Grand Total
Total chats assigned for the day
37
62
86
188
257
291
225
1146

Thanks and regards
Niren D'Souza
Team Manager
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