Subject: Daily pending/chat report for Livesalesman team as on 25th Jan,2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>
Cc: murtaza kutiyanawala <[email-masked]>, Saurav Chakraborty <[email-masked]>
Date: Mon, 25 Jan 2021 10:36:10 -0700 (MST)

Hi, 
I hope this finds you well. 

    * I have appended the report of tickets pending on Whatsapp and Facebook streams respectively with the LSM team. 
    * All Instagram tickets have been resolved, the report of the count of total Instagram tickets created has also been attached following the above reports. 
    * Graph of the total Freshchat(Whatsapp) conversations assigned and completed for the last 7 days. 
Whatsapp tickets 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	15+ days 	Grand Total 
Akram Taher Ahmed 	3 						3 
Ali Mohammad Mkhaimer 						1 	1 
Alka Pandey 	2 		2 			4 	8 
Amir Aziz 	2 	1 		1 			4 
Eslam Mohamed 	1 						1 
Hatem Alqirshi 	1 						1 
Ibrahem Mahmoud 	2 						2 
Mohammed Atiah 	3 						3 
Mohd Adeel Akhter 	1 						1 
Niren Dsouza 					1 	7 	8 
Saurav Chakraborty 						2 	2 
Tarish Ayubi 	1 					4 	5 
Grand Total 	16 	1 	2 	1 	1 	18 	39 

Facebook tickets 	Ageing 				
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	Grand Total 
Abdulsaboor Jawid 	2 				2 
Alka Pandey 				1 	1 
Amir Aziz 	4 	1 			5 
Hatem Alqirshi 			1 		1 
Mohd Adeel Akhter 	15 		1 		16 
Niren Dsouza 	3 				3 
Saurav Chakraborty 	3 		1 		4 
Grand Total 	27 	1 	3 	1 	32 

Total Instagram tickets created : 

Instagram tickets 	22-Jan 	23-Jan 	24-Jan 	25-Jan 	Grand Total 
Resolved 	5 	1 	8 	10 	24 
Grand Total 	5 	1 	8 	10 	24 

Total Freshchat conversations for the last 7 days: 

	Dates 
							
	19-01-2021 	20-01-2021 	21-01-2021 	22-01-2021 	23-01-2021 	24-01-2021 	25-01-2021 	Grand Total 
Total chats assigned for the day 
	37 	62 	86 	188 	257 	291 	225 	1146 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]