Subject: FW: FD Licenses for 2021
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>, Saurav Chakraborty <[email-masked]>, Baraa Abukhadra <[email-masked]>, Maryam Yahya <[email-masked]>
Date: Mon, 25 Jan 2021 08:11:09 +0000

Hi Team,

Attaches is the list of users for Fresh Desk, request you to send a list of agents who are inactive / left the organization so that we can cancel their ID.

From: Jessie Caparas <[email-masked]>
Sent: Monday, January 25, 2021 12:04 PM
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; Radhika Jawle <[email-masked]>
Subject: RE: FD Licenses for 2021
Importance: High

Hi @Murtaza Kutiyanawala<mailto:[email-masked]>

As discussed, the below licenses confirmed for Homebox inhouse and outsource team is a total of 36 only.

Can you please check the attached sheet and advise who are not actively using Freshdesk apart from Nikita and Akshay Rao?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 27, 2020 11:53 AM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Ashwin Ravichandran <[email-masked]<mailto:[email-masked]>>; Renato Salipande <[email-masked]<mailto:[email-masked]>>; Ahmed Eltegani <[email-masked]<mailto:[email-masked]>>; Momen Elmassry <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Akshay Rao <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: RE: FD Licenses for 2021

Hi Mustehsan / Jessie,

Motioned below is the count for HB UAE, Crystel and Livesalesman team

CONCEPT
UAE
OTHER TERRITORIES
TOTAL
HOMEBOX
 8
28
 36

Regards,

From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 24, 2020 1:05 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Renato Salipande <[email-masked]<mailto:[email-masked]>>; Ahmed Eltegani <[email-masked]<mailto:[email-masked]>>; Momen Elmassry <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Akshay Rao <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: Ashwin Ravichandran <[email-masked]<mailto:[email-masked]>>
Subject: Re: FD Licenses for 2021

Hi @Akshay Rao<mailto:[email-masked]>/@Faizal Maradeya<mailto:[email-masked]>,

Can you please help us getting the required details?

Regards,
Mustehsan Siddiqui

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Monday, 21 December 2020 at 9:34 PM
To: Renato Salipande <[email-masked]<mailto:[email-masked]>>, Ahmed Eltegani <[email-masked]<mailto:[email-masked]>>, Momen Elmassry <[email-masked]<mailto:[email-masked]>>, Yahia Taha <[email-masked]<mailto:[email-masked]>>, Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Ashwin Ravichandran <[email-masked]<mailto:[email-masked]>>, Akshay Rao <[email-masked]<mailto:[email-masked]>>
Subject: RE: FD Licenses for 2021

@Murtaza Kutiyanawala<mailto:[email-masked]>

A reminder on the below as discussed.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Thursday, December 17, 2020 12:28 PM
To: Renato Salipande <[email-masked]<mailto:[email-masked]>>; Ahmed Eltegani <[email-masked]<mailto:[email-masked]>>; Momen Elmassry <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Ashwin Ravichandran <[email-masked]<mailto:[email-masked]>>; Akshay Rao <[email-masked]<mailto:[email-masked]>>
Subject: FD Licenses for 2021
Importance: High

Hi All,

Please share a tentative headcount for your teams from Jan 2021 onwards, we need to plan Freshdesk licenses accordingly.

CONCEPT
KSA
UAE
OTHER TERRITORIES
TOTAL
HOME CENTRE

HOMEBOX

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

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