Subject: RE: HomeBox Fresh Desk Open Tickets (Jan 24, 2021)
From: Murtaza Kutiyanawala <[email-masked]>
To: Omar Mostafa <[email-masked]>, Niren Dsouza <[email-masked]>, Saurav Chakraborty <[email-masked]>
Cc: Maryam Yahya <[email-masked]>, Baraa Abukhadra <[email-masked]>, Haya Abualhaija <[email-masked]>, Deepak Devasia <[email-masked]>, Anton Dilshan <[email-masked]>, Abdul Rasheed <[email-masked]>, Nour Hanayneh <[email-masked]>, Ankit Arora <[email-masked]>, Yunis Fakrudeen <[email-masked]>
Date: Sun, 24 Jan 2021 15:26:22 +0000

Hi Omar / Niren / Saurav,

I have managed to close all the tickets which are pending for more than 5 days.

Request you to share the tickets which you are facing an issue to close on the 3rd days itself so that we do not have any tickets beyond 4 days.

Ticket ID
Subject
Status
1976319
Refund Issue - Order: 9623559588
REFUND_PROCESSED from our End AWB# 46047143892 ( closed from your side
Open
1983001
Missing fixation items. Phone 0562827353
we will reschedule day after tomorrow NEW CRM# 2460153
closed
1993239
Top Urgent - Refund - Status
maill send to ( Pukar ) to process  the refund
Open
1994038
bad issue
closed
1994936
KAS Ticket ( check the screenshot ) with order #6252750528  - sended to KAS
closed
1994976
Low quality sofas - 9628671166
closed
1996239
Delivery
closed
1996412
Missing part for wardrobe installation
closed
1996550
Invoice #29030202104220201202
closed
1997022
missing item
mail send to aramax team
Open
1997523
0553228448
CRM realsed for Re-fixing
closed
1999790
Re: Your refund is on its way
cx have use the vouche in other order
closed
2000106
Returns
KSA ticket  sended to KAS
closed
2000116
Order 9629447858 incorrect
reutern request prosse carrier team will visit the cx to collect the item AWB# RP012421001267
closed
2000615
missing item - 9628825409
reutern request prosse kindly close the ticket from you side ( Good Will)
closed
2001072
Urgent delivery
maill send to Jasim # Arivazhagan to update us why order still not deliverd .
closed
2001746
0588745115
issue has been rejected informd the cx for the same
closed
2001984
Late Shipping C&C
order has been ​dispatched informed the cx to visit the store to collect the order
closed
2002366
Shukran
I have reply to cx and issue resolved
closed

Regards,

From: Omar Mostafa <[email-masked]>
Sent: Sunday, January 24, 2021 4:41 PM
To: Anton Dilshan <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Abdul Rasheed <[email-masked]>
Cc: Maryam Yahya <[email-masked]>; Baraa Abukhadra <[email-masked]>; Haya Abualhaija <[email-masked]>; Deepak Devasia <[email-masked]>; Nour Hanayneh <[email-masked]>; Ankit Arora <[email-masked]>; Yunis Fakrudeen <[email-masked]>
Subject: HomeBox Fresh Desk Open Tickets (Jan 24, 2021)

External email sender, please take precaution.
Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Fresh Desk Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total

70
17
11
5
2

105
ARAMEX

1

1
LMG INTERNAL TEAM
3
1
1

5
OLM/LMG Team
1

1
SHIPA
1

1
WAREHOUSE
2

1

1
1
5
Grand Total
77
18
14
5
3
1
118

Count of Ageing
Team
Column Labels

Row Labels

0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Abdulsaboor Jawid
UAE

2

2
ahmad mohammed aburayya
Crystel
3

3
Akram Taher Ahmed
UAE

3
5
1

9
Ali Mohamed Ahmed
UAE
12

12
Amir Aziz
UAE

2
1

3
Anoud.hassouneh hassouneh
Crystel
1
1

2
Basil Atef Alshwabkeh
Crystel
3

3
Hatem Alqirshi
UAE
3
1
1

5
Heider.Sulaimawi Hatem Sulaimawi
Crystel
2
1

3
Khaled Hegazy
UAE
23

23
maryam kifah yahya
Crystel
1

1
Mohammed Atiah
UAE

2
3
3

1
9
Mohd Adeel Akhter
UAE
1
2

3
Omar Imad Mostafa
Crystel
5
3
1*

1**

10
Radhika Jawle
UAE
16

1
1
1

19
Rahmeh Eleisah
Crystel
3

3
raneen.baabaad Fakhr-ildeen Baabad
Crystel

1

1
[email-masked]<mailto:[email-masked]> ROAA QABBBNI
Crystel
1

1
Sireen.abdeljabbar abd sireen1993
Crystel
3

3
Tarish Ayubi
UAE

1
2

3
Grand Total

77
18
14
5
3
1
118
* LMG Courier Pending Ticket
** Conloc Pending Pending Ticket

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Chat

2

2
Email
41
5
6
4
1

57
Outbound Email
15
6
1
1
1

24
Phone
8
2
4

1
1
16
Portal
13
3
3

19
Grand Total
77
18
14
5
3
1
118

Facebook Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Abdulsaboor Jawid
1

1

2
Amir Aziz
3

3
Hatem Alqirshi

1

1
Mohd Adeel Akhter
10
1

11
No Agent
1

1
Saurav Chakraborty

1

1
Grand Total
15
2
2

19

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Open
1
1
1

3
Waiting on Customer
13
1

14
Waiting on Third Party
1

1

2
Grand Total
15
2
2

19

Best Regards,

Omar Mostafa
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
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