Subject: Fwd: [#1999790] - Re: Your refund is on its way
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 14:28:54 +0000

Please take a look at ticket #1999790 raised by Naila ([email-masked]).        Dear Niren ,     As per the records cx have use the voucher on the following order #  9629883555         
                           
                            On
                            Tue, 19 Jan at  6:47 PM
                            ,  Home Box <[email-masked]>  wrote:

 Hi Naila,  ​We're sorry to hear that.  We would like to inform you that we do not have an exchange policy and as such would not be able to replace the item with the correct item. 
 ​ 
 
 We have escalated your issue for the refund voucher to our technical department and as soon as we have a resolution, we will inform you about the same. 
 ​ 
 Please feel free to message us for any further clarification. 
 ​ 
 
 Your Friends, 
 The Support Team