Subject: RE: Report of pending tickets - 22nd January,2021.
From: Deepak Devasia <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 23 Jan 2021 17:13:43 +0000

Niren,

You are sending the reports. But what is the action and why do we have tickets pending beyond 4 days ? Tere is no response on the same.

Regards,
Deepak

From: Niren Dsouza <[email-masked]>
Sent: Saturday, January 23, 2021 6:42 PM
To: Deepak Devasia <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>; saurabh <[email-masked]>
Subject: Re: Report of pending tickets - 22nd January,2021.

External email sender, please take precaution.
Hi.
Please find the report of pending tickets as of today, 23rd January, 2021.

Facebook tickets:
Facebook tickets
Ageing

Agents
0-2 days
3-4 days
5-6 days
+15 days
Grand Total
Abdulsaboor Jawid
19
1
20
Alka Pandey
1
1
Amir Aziz
7
7
Hatem Alqirshi
1
1
2
Mohd Adeel Akhter
1
1
No Agent
1
1
Saurav Chakraborty
7
3
1
1
12
Tarish Ayubi
2
2
Grand Total
37
5
1
3
46

Whatsapp tickets :
Whatsapp tickets
Ageing

Row Labels
+15 days
0-2 days
11-15 days
3-4 days
5-6 days
7-10 days
Grand Total
Akram Taher Ahmed
2
2
Ali Mohammad Mkhaimer
1
1
Alka Pandey
6
3
4
1
14
Amir Aziz
2
1
2
5
Hatem Alqirshi
2
2
2
6
Ibrahem Mahmoud
2
2
Mohammed Atiah
3
3
Mohd Adeel Akhter
1
1
1
3
Mustehsan Siddiqui
1
1
Niren Dsouza
9
1
10
Saurav Chakraborty
3
3
Tarish Ayubi
5
1
2
1
9
Grand Total
26
16
2
5
7
3
59

Regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>
To: "deepak devasia" <[email-masked]<mailto:[email-masked]>>
Cc: "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 23, 2021 2:29:51 PM
Subject: Re: Report of pending tickets - 22nd January,2021.

Hi,
I will be hashing these out with Murtaza later today to see how we can ensure resolution within the timelines as well as streamline processes for the future.

Regards,
Niren
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

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