Subject: Re: Report of pending tickets - 22nd January,2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>
Cc: murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 23 Jan 2021 07:41:35 -0700 (MST)

Hi. 
Please find the report of pending tickets as of today, 23rd January, 2021. 

Facebook tickets: 
Facebook tickets 	Ageing 				
Agents 	0-2 days 	3-4 days 	5-6 days 	+15 days 	Grand Total 
Abdulsaboor Jawid 	19 			1 	20 
Alka Pandey 	1 				1 
Amir Aziz 	7 				7 
Hatem Alqirshi 		1 		1 	2 
Mohd Adeel Akhter 		1 			1 
No Agent 	1 				1 
Saurav Chakraborty 	7 	3 	1 	1 	12 
Tarish Ayubi 	2 				2 
Grand Total 	37 	5 	1 	3 	46 

Whatsapp tickets : 
Whatsapp tickets 	Ageing 						
Row Labels 	+15 days 	0-2 days 	11-15 days 	3-4 days 	5-6 days 	7-10 days 	Grand Total 
Akram Taher Ahmed 		2 					2 
Ali Mohammad Mkhaimer 	1 						1 
Alka Pandey 	6 	3 		4 	1 		14 
Amir Aziz 		2 		1 	2 		5 
Hatem Alqirshi 		2 			2 	2 	6 
Ibrahem Mahmoud 		2 					2 
Mohammed Atiah 		3 					3 
Mohd Adeel Akhter 	1 	1 	1 				3 
Mustehsan Siddiqui 	1 						1 
Niren Dsouza 	9 		1 				10 
Saurav Chakraborty 	3 						3 
Tarish Ayubi 	5 	1 			2 	1 	9 
Grand Total 	26 	16 	2 	5 	7 	3 	59 

Regards 
Niren D'Souza 
Team Manager 
[email-masked] 

From: "Niren Dsouza" <[email-masked]> 
To: "deepak devasia" <[email-masked]> 
Cc: "murtaza kutiyanawala" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Saturday, January 23, 2021 2:29:51 PM 
Subject: Re: Report of pending tickets - 22nd January,2021. 

Hi, 
I will be hashing these out with Murtaza later today to see how we can ensure resolution within the timelines as well as streamline processes for the future. 

Regards, 
Niren 

Niren D'Souza 
Team Manager 
[email-masked]