Subject: Re: Pending tickets, ageing over 10 days
From: Niren Dsouza <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Cc: Saurav Chakraborty <[email-masked]>
Date: Sat, 23 Jan 2021 07:24:52 -0700 (MST)

Hi. 
Did you have a look at these tickets? 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Niren Dsouza" <[email-masked]> 
To: "murtaza kutiyanawala" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Saurav Chakraborty" <[email-masked]> 
Sent: Saturday, January 23, 2021 3:17:14 PM 
Subject: Pending tickets, ageing over 10 days 

Hi Murtaza, 

I've attached a list of tickets that we've got pending over 10 days. If you could please assist as despite multiple escalations to all levels, these remain unsolved. 
Do let me know how to proceed with these. 

1971333 	Conversation with M.Al Falasi 	Open 	HB-LSM-Followup 	09-01-2021 19:39 		Damaged/Manufacturing Fault 	Customer Services 	Product Complaint 	Complaint within Warranty 	M.Al Falasi 	[email-masked] 		
1961322 	Conversation with Nadiya 	Waiting on Third Party 	HB-LSM-Followup 	06-01-2021 12:44 		Refund Complaint 	Customer Services 	Refunds and Cancelations 	Refunds after Return 	Nadiya 	Nadiya 		
1948261 	Conversation with Saritha 	Waiting on Third Party 	HB-LSM-Followup 	02-01-2021 19:44 		Refund Complaint 	Customer Services 	Refunds and Cancelations 	Refunds after Return 	Greeshmasaritha 	[email-masked] 		
1943899 	Conversation with AhmedAlghfeli 	Waiting on Third Party 	HB-LSM-Followup 	01-01-2021 11:40 		Missing Items 	Customer Services 	Delivery Related 	Partial Delivery 	AhmedAlghfeli 	AhmedAlghfeli 		
1936265 	Conversation with MumzAnd Munchkinz 	Waiting on Third Party 	HB-LSM-Followup 	30-12-2020 10:24 		Missing Items 	Customer Services 	Delivery Related 	Delayed Delivery (HH) 	Hannah 	[email-masked] 		
1935624 	Dear HomeBox Stores Order #9616897573 I am writing to you in private because I love and respect your... 	Waiting on Customer 	HB LiveSalesman 	30-12-2020 00:39 	Delivery Follow up 					Rutendo Maleka 	Rutendo Maleka 		
1934390 	Conversation with Anmol Khullar:) 	Waiting on Third Party 	HB-LSM-Followup 	29-12-2020 18:46 		Late Collection (Returns) 	Customer Services 	Refunds and Cancelations 	Return item not received 	Anmol Khullar:) 	Anmol Khullar:) 		
1927975 	Conversation with Ø£Ù…Ø±ÙŠØ§Ù† 	Open 	HB-LSM-Followup 	28-12-2020 10:56 		Late Collection (Returns) 	Customer Services 	Refunds and Cancelations 	Return Request Initiation 	Zainab Abdulla 	[email-masked] 		
1909358 	Conversation with ketanpatel 	Waiting on Third Party 	HB-LSM-Followup 	23-12-2020 11:40 		Refund Complaint 	Customer Services 	Refunds and Cancelations 	Refunds after Return 	ketanpatel 	[email-masked] 		
1909070 	Conversation with Hannah 	Waiting on Third Party 	HB-LSM-Followup 	23-12-2020 10:20 		Missing Items 	Customer Services 	Delivery Related 	Reschedule Delivery 	Hannah 	[email-masked] 		
1906404 	Conversation with Latifa 	Waiting on Third Party 	HB-LSM-Followup 	22-12-2020 15:46 	Return Request/Creating RMA/Return to Store 		Customer Services 	Product Complaint 	Complaint within Warranty 	Latifa Alhamli 	[email-masked] 		
1906132 	Conversation with Ø£Ù…ÙÙ‡Ø¯âœ¨. 	Open 	HB-LSM-Followup 	22-12-2020 14:58 		Refund Complaint 	Customer Services 	Refunds and Cancelations 	Refunds after Return 	Ø§Ù… ÙÙ‡Ø¯ Ø§Ù„Ø®Ù„ÙŠÙÙŠ 	[email-masked] 		
1898239 	Conversation with Anjoy 	Waiting on Third Party 	HB-LSM-Followup 	20-12-2020 17:48 	Refund Follow up 		Customer Services 	Product Complaint 	Complaint within Warranty 	Anjoy 	Anjoy 		
1896023 	Conversation with HeNNo 	Open 	HB-LSM-Followup 	20-12-2020 10:15 		Refund Complaint 	Customer Services 	Refunds and Cancelations 	Refunds after Return 	HeNNo 	[email-masked] 		
1893268 	Order n : 9621878859, AWB : FP121320001759 	Waiting on Third Party 	HB-LSM-Followup 	19-12-2020 15:34 	Delivery Follow up 		Customer Services 	Delivery Related 	Delivery Status 	Knette Julliene 	[email-masked] 		
1892881 	Conversation with PaulaNaoufal 	Waiting on Third Party 	HB-LSM-Followup 	19-12-2020 14:06 	Return Request/Creating RMA/Return to Store 		Customer Services 	Refunds and Cancelations 	Refund for Other reason 	PaulaNaoufal 	PaulaNaoufal 		
1887064 	Conversation with 0555734615 	Open 	HB-LSM-Followup 	17-12-2020 15:44 	Return Request/Creating RMA/Return to Store 		Customer Services 	Product Complaint 	Complaint outside Warranty 	5.56E+08 	5.56E+08 		
1885861 	Conversation with PavithraShetty 	Waiting on Customer 	HB-LSM-Followup 	17-12-2020 11:34 	Collection Follow up 		Customer Services 	Refunds and Cancelations 	Return item not received 	Pavithra Shetty 	[email-masked] 		
1885516 	Order :9622173687 ,, Missing item 	Open 	HB-LSM-Followup 	17-12-2020 09:24 		Missing Items 	Customer Services 	Delivery Related 	Partial Delivery 	Ø²ÙŠØ¯ Ø§Ù„Ø´Ø§Ù…Ø³ÙŠ 	[email-masked] 		
1874126 	Order 9616157792 Tracking : RP112720001497 RMA : 1000233947 / arrange return collection 	Waiting on Third Party 	HB LiveSalesman 	14-12-2020 15:02 	Delivery Follow up 					Lheen Monte-Pedrosa 	Lheen Monte-Pedrosa 		
1873029 	Conversation with Jim 	Open 	HB-LSM-Followup 	14-12-2020 11:27 		Refund Complaint 	Customer Services 	Refunds and Cancelations 	Refunds after Return 	Jim 	Jim 		
1865183 	Conversation with Marwa 	Open 	HB-LSM-Followup 	12-12-2020 15:48 		Late Collection (Returns) 	Customer Services 	Refunds and Cancelations 	Return Request Initiation 	Marwa 	Marwa 		
1865100 	Order :9618541891 AWB :46045140385 RMA : 1000255935 	Waiting on Third Party 	HB LiveSalesman 	12-12-2020 15:33 		Missing Items 				Leena Al Basheer 	Leena Al Basheer 		
1859823 	Order 9616844721 SD000572143 check please 	Waiting on Customer 	HB-LSM-Followup 	10-12-2020 21:48 		Missing Items 				Sheila Balansag 	[email-masked] 		
1851411 	Conversation with ? 	Waiting on Third Party 	HB-LSM-Followup 	09-12-2020 12:13 		Missing Items 	Customer Services 	Delivery Related 	Partial Delivery 				
1832790 	Conversation with Clara 	Waiting on Third Party 	HB-LSM-Followup 	06-12-2020 14:09 	Return Request/Creating RMA/Return to Store 		No Answer 	No Answer 	No Answer 	Clara 	[email-masked] 		
1781261 	Conversation with HakkimShait 	Waiting on Third Party 	HB-LSM-Followup 	29-11-2020 13:09 		Missing Items 	Customer Services 	Refunds and Cancelations 	Return Request Initiation 	Hshait 	[email-masked] 		
1731047 	Conversation with ChristianaBabington 	Open 	HB-LSM-Followup 	22-11-2020 11:05 	Refund Follow up 		Customer Services 	Refunds and Cancelations 	Refunds after Return 	ChristianaBabington 	ChristianaBabington 		
1719948 	Conversation with Reem 	Open 	HB-LSM-Followup 	20-11-2020 11:53 	Delivery Follow up 		Customer Services 	Refunds and Cancelations 	Refund for Other reason 	Reem 	Reem 		
1535166 	9600769826 / RMA 43387040 	Waiting on Third Party 	HB-LSM-Followup 	29-09-2020 21:50 		Refund Complaint 	Customer Services 	Refunds and Cancelations 	Refunds after Return 	13Û³ 	[email-masked] 		

Thanks 
Niren D'Souza 
Team Manager 
[email-masked]