Subject: FW: HomeBox Fresh Desk Open Tickets (Jan 23, 2021)
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>, saurabh <[email-masked]>
Cc: Deepak Devasia <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>
Date: Sat, 23 Jan 2021 13:20:19 +0000

HI Niren,

Request you to action all the tickets which are 4+ days on a priority.

Please let me know if you need any help in closing these tickets, we need to get these tickets actioned in next 2 hours.

From: Omar Mostafa <[email-masked]>
Sent: Saturday, January 23, 2021 4:39 PM
To: Anton Dilshan <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Abdul Rasheed <[email-masked]>
Cc: Maryam Yahya <[email-masked]>; Baraa Abukhadra <[email-masked]>; Haya Abualhaija <[email-masked]>; Deepak Devasia <[email-masked]>; Nour Hanayneh <[email-masked]>; Ankit Arora <[email-masked]>; Yunis Fakrudeen <[email-masked]>
Subject: HomeBox Fresh Desk Open Tickets (Jan 23, 2021)

External email sender, please take precaution.
Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Fresh Desk Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total

100
34
21
6

1
162
ARAMEX
1
1
1

3
LMG INTERNAL TEAM
2
1
1

4
WAREHOUSE
1
1

1
1
4
Grand Total
104
37
23
6
1
2
173

Count of Ageing
Team
Column Labels

Row Labels

0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Abdulsaboor Jawid
UAE
7
2
2

11
ahmad mohammed aburayya
Crystel
2

2
Akram Taher Ahmed
UAE
1
4
8

13
Ali Mohamed Ahmed
UAE
5

5
Alka Pandey
UAE
1
2
2
1

6
Amir Aziz
UAE

4

4
Anoud.hassouneh hassouneh
Crystel
2

2
Basil Atef Alshwabkeh
Crystel
4

4
Ghosoun.Alhadadein
Crystel
2

2
Hatem Alqirshi
UAE
16
6

22
Heider.Sulaimawi Hatem Sulaimawi
Crystel
3

3
Kareem soufan
Crystel

1

1
Khaled Hegazy
UAE
5

1

6
maryam kifah yahya
Crystel
1

1
mohammad inad aldahamshah
Crystel
1

1
Mohammad jihad hijjawi
Crystel

1

1
Mohammed Atiah
UAE
3
6
7
1

1
18
Mohd Adeel Akhter
UAE
5

5
Omar Imad Mostafa
Crystel
34

34
Radhika Jawle
UAE
5
1
2
1

1
10
Rahmeh Eleisah
Crystel
1
1

2
[email-masked]<mailto:[email-masked]> ROAA QABBBNI
Crystel
2

2
Saurav Chakraborty
UAE

1

1
Sireen.abdeljabbar abd sireen1993
UAE
2

2
Tarish Ayubi
UAE
2
10

2
1

15
Grand Total

104
37
23
6
1
2
173

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Chat
3

1
1

5
Email
59
16
15
3

1
94
Outbound Email
16
8
3
1
1

29
Phone
7
4
3
1

1
16
Portal
19
9
1

29
Grand Total
104
37
23
6
1
2
173

Facebook Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Abdulsaboor Jawid
19

1
20
Alka Pandey
1

1
Amir Aziz
6

6
Hatem Alqirshi

1

1
Mohd Adeel Akhter

1

1
Saurav Chakraborty
7
3
1

11
Tarish Ayubi
2

2
Grand Total
35
5
1

1
42

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Waiting on Customer
34
3
1

1
39
Waiting on Third Party
1
2

3
Grand Total
35
5
1

1
42

Best Regards,

Omar Mostafa
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
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