Subject: Re: Report of pending tickets - 22nd January,2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>
Cc: murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 23 Jan 2021 01:59:51 -0700 (MST)

Hi, 
I will be hashing these out with Murtaza later today to see how we can ensure resolution within the timelines as well as streamline processes for the future. 

Regards, 
Niren 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "deepak devasia" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Saturday, January 23, 2021 12:13:17 PM 
Subject: RE: Report of pending tickets - 22nd January,2021. 

Hi Murtaza / Niren, 

There are too many tickets pending beyond even 4 days. This needs to be looked into urgently. 

Regards, 

Deepak 

From: Niren Dsouza <[email-masked]> 
Sent: Friday, January 22, 2021 9:00 PM 
To: Murtaza Kutiyanawala <[email-masked]>; Deepak Devasia <[email-masked]> 
Cc: saurabh <[email-masked]> 
Subject: Report of pending tickets - 22nd January,2021. 

External email sender, please take precaution. 

Hi. 

Greetings of the day. 

Please find the updated report of open/pending tickets with the LiveSalesman team. 

1.Facebook tickets: 

Facebook tickets 	

Ageing 	

	

	

Agents 	

0-2 days 	

3-4 days 	

7-10 days 	

+15 days 	

Grand Total 

Abdulsaboor Jawid 	

6 	

2 		

1 	

9 

Alka Pandey 	

1 				

1 

Amir Aziz 	

4 				

4 

Hatem Alqirshi 	

1 			

1 	

2 

Mohd Adeel Akhter 	

6 		

1 		

7 

Saurav Chakraborty 	

11 	

1 		

1 	

13 

Tarish Ayubi 	

2 				

2 

Grand Total 	

31 	

3 	

1 	

3 	

38 

2.Whatsapp tickets: 

Whatsapp tickets 	

Ageing 	

	

	

	

Agents 	

0-2 days 	

3-4 days 	

5-6 days 	

7-10 days 	

+15 days 	

Grand Total 

Abdulsaboor Jawid 	

1 					

1 

Akram Taher Ahmed 	

1 					

1 

Ali Mohammad Mkhaimer 					

1 	

1 

Alka Pandey 	

6 	

1 			

6 	

13 

Amir Aziz 	

2 	

2 				

4 

Hatem Alqirshi 	

1 	

2 	

1 	

1 		

5 

Mohd Adeel Akhter 	

1 			

1 	

1 	

3 

Mustehsan Siddiqui 					

1 	

1 

Niren Dsouza 				

1 	

9 	

10 

Saurav Chakraborty 	

1 				

3 	

4 

Tarish Ayubi 	

1 	

2 		

1 	

5 	

9 

Grand Total 	

14 	

7 	

1 	

4 	

26 	

52 

3. Open tickets pending department: 

Status of open tickets 	

0-2 days 	

3-4 days 	

5-6 days 	

7-10 days 	

+15 days 	

Grand Total 

Open 	

8 	

6 	

2 	

2 	

9 	

27 

Waiting on Customer 	

26 	

3 			

3 	

32 

Waiting on Third Party 	

12 	

1 		

3 	

17 	

33 

Grand Total 	

46 	

10 	

2 	

5 	

29 	

92 

Regards, 

Niren D'Souza 

Team Manager 

[email-masked] 

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