Subject: RE: Report of pending tickets - 22nd January,2021.
From: Deepak Devasia <[email-masked]>
To: Niren Dsouza <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Sat, 23 Jan 2021 06:43:17 +0000

Hi Murtaza / Niren,

There are too many tickets pending beyond even 4 days. This needs to be looked into urgently.

Regards,
Deepak

From: Niren Dsouza <[email-masked]>
Sent: Friday, January 22, 2021 9:00 PM
To: Murtaza Kutiyanawala <[email-masked]>; Deepak Devasia <[email-masked]>
Cc: saurabh <[email-masked]>
Subject: Report of pending tickets - 22nd January,2021.

External email sender, please take precaution.
Hi.
Greetings of the day.
Please find the updated report of open/pending tickets with the LiveSalesman team.

1.Facebook tickets:
Facebook tickets
Ageing

Agents
0-2 days
3-4 days
7-10 days
+15 days
Grand Total
Abdulsaboor Jawid
6
2
1
9
Alka Pandey
1
1
Amir Aziz
4
4
Hatem Alqirshi
1
1
2
Mohd Adeel Akhter
6
1
7
Saurav Chakraborty
11
1
1
13
Tarish Ayubi
2
2
Grand Total
31
3
1
3
38

2.Whatsapp tickets:
Whatsapp tickets
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
+15 days
Grand Total
Abdulsaboor Jawid
1
1
Akram Taher Ahmed
1
1
Ali Mohammad Mkhaimer
1
1
Alka Pandey
6
1
6
13
Amir Aziz
2
2
4
Hatem Alqirshi
1
2
1
1
5
Mohd Adeel Akhter
1
1
1
3
Mustehsan Siddiqui
1
1
Niren Dsouza
1
9
10
Saurav Chakraborty
1
3
4
Tarish Ayubi
1
2
1
5
9
Grand Total
14
7
1
4
26
52

3. Open tickets pending department:
Status of open tickets
0-2 days
3-4 days
5-6 days
7-10 days
+15 days
Grand Total
Open
8
6
2
2
9
27
Waiting on Customer
26
3
3
32
Waiting on Third Party
12
1
3
17
33
Grand Total
46
10
2
5
29
92

Regards,
Niren D'Souza
Team Manager
[email-masked]
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