Subject: Report of pending tickets - 22nd January,2021.
From: Niren Dsouza <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>, deepak devasia <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Fri, 22 Jan 2021 09:59:43 -0700 (MST)

Hi. 
Greetings of the day. 
Please find the updated report of open/pending tickets with the LiveSalesman team. 

1.Facebook tickets: 
Facebook tickets 	Ageing 				
Agents 	0-2 days 	3-4 days 	7-10 days 	+15 days 	Grand Total 
Abdulsaboor Jawid 	6 	2 		1 	9 
Alka Pandey 	1 				1 
Amir Aziz 	4 				4 
Hatem Alqirshi 	1 			1 	2 
Mohd Adeel Akhter 	6 		1 		7 
Saurav Chakraborty 	11 	1 		1 	13 
Tarish Ayubi 	2 				2 
Grand Total 	31 	3 	1 	3 	38 

2.Whatsapp tickets: 
Whatsapp tickets 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abdulsaboor Jawid 	1 					1 
Akram Taher Ahmed 	1 					1 
Ali Mohammad Mkhaimer 					1 	1 
Alka Pandey 	6 	1 			6 	13 
Amir Aziz 	2 	2 				4 
Hatem Alqirshi 	1 	2 	1 	1 		5 
Mohd Adeel Akhter 	1 			1 	1 	3 
Mustehsan Siddiqui 					1 	1 
Niren Dsouza 				1 	9 	10 
Saurav Chakraborty 	1 				3 	4 
Tarish Ayubi 	1 	2 		1 	5 	9 
Grand Total 	14 	7 	1 	4 	26 	52 

3. Open tickets pending department: 
Status of open tickets 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Open 	8 	6 	2 	2 	9 	27 
Waiting on Customer 	26 	3 			3 	32 
Waiting on Third Party 	12 	1 		3 	17 	33 
Grand Total 	46 	10 	2 	5 	29 	92 

Regards, 
Niren D'Souza 
Team Manager 
[email-masked]