Subject: RE: HomeBox Fresh Desk Open Tickets (Jan 21, 2021)
From: Murtaza Kutiyanawala <[email-masked]>
To: Omar Mostafa <[email-masked]>, Niren Dsouza <[email-masked]>, Saurav Chakraborty <[email-masked]>
Cc: Maryam Yahya <[email-masked]>, Baraa Abukhadra <[email-masked]>, Haya Abualhaija <[email-masked]>, Deepak Devasia <[email-masked]>, Nour Hanayneh <[email-masked]>, Ankit Arora <[email-masked]>, Yunis Fakrudeen <[email-masked]>, Anton Dilshan <[email-masked]>, Abdul Rasheed <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>
Date: Thu, 21 Jan 2021 13:06:24 +0000

Hi Omar,

Thanks for the report.

@Niren Dsouza<mailto:[email-masked]> / @Saurav Chakraborty<mailto:[email-masked]> request you to clear all the tickets which are beyond 4 days for FB.

From: Omar Mostafa <[email-masked]>
Sent: Thursday, January 21, 2021 5:00 PM
To: Anton Dilshan <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Abdul Rasheed <[email-masked]>
Cc: Maryam Yahya <[email-masked]>; Baraa Abukhadra <[email-masked]>; Haya Abualhaija <[email-masked]>; Deepak Devasia <[email-masked]>; Nour Hanayneh <[email-masked]>; Ankit Arora <[email-masked]>; Yunis Fakrudeen <[email-masked]>
Subject: HomeBox Fresh Desk Open Tickets (Jan 21, 2021)

External email sender, please take precaution.
Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Fresh Desk Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total

84
25
5
1

115
ARAMEX
2
1

3
LMG INTERNAL TEAM
4
2

6
SHIPA
1

1
WAREHOUSE
2

1
3
Grand Total
93
28
5
1

1
128

Count of Ageing
Team
Column Labels

Row Labels

0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Abdulsaboor Jawid
UAE
3
1

4
ahmad mohammed aburayya
Crystel
1

1
Akram Taher Ahmed
UAE
5
11

16
Ali Mohamed Ahmed
UAE
7

7
Alka Pandey
UAE
7
3
1

11
Amir Aziz
UAE
16
1

17
Anoud.hassouneh hassouneh
Crystel
2

2
Basil Atef Alshwabkeh
UAE
1

1
Hatem Alqirshi
UAE
9

9
Heider.Sulaimawi Hatem Sulaimawi
Crystel
1

1
Khaled Hegazy
UAE
6
2

1

9
Mohammad jihad hijjawi
Crystel
1

1
Mohammed Atiah
UAE
7
7
1

1
16
Niren Dsouza
UAE
2
2
1

5
Omar Imad Mostafa
Crystel
1

1
Radhika Jawle
UAE
5

5
Rahmeh Eleisah
UAE
1

1
[email-masked]<mailto:[email-masked]> ROAA QABBBNI
Crystel
2

2
Saurav Chakraborty
UAE
1
1

2
Grand Total

93
28
5
1

1
128

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Chat

1
1

2
Email
38
18
2

58
Outbound Email
16
2
1

19
Phone
17
5
1

1
24
Portal
22
2

1

25
Grand Total
93
28
5
1

1
128

Facebook Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Abdulsaboor Jawid
7
2

1
10
Alka Pandey
2

2
Hatem Alqirshi
1
1

2
Mohd Adeel Akhter
10
2
3
1

16
Niren Dsouza

1

1
Saurav Chakraborty
5
3

1

9
Tarish Ayubi
2

2
Grand Total
27
8
4
2

1
42

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Open
1

1
Waiting on Customer
23
8
2

1
34
Waiting on Third Party
3

2
2

7
Grand Total
27
8
4
2

1
42

Best Regards,

Omar Mostafa
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
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