Subject: RE: [#1898625] - Conversation with marife olan Order # 9616972000 AWB#RP121820001273
From: Eugene Ocoy <[email-masked]>
To: Radhika Jawle <[email-masked]>, Home Box <[email-masked]>, Con Loc <[email-masked]>, Deepak Damodaran <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Wed, 20 Jan 2021 12:28:02 +0000

Hi Radhika,

Will update on this asap.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Radhika Jawle <[email-masked]>
Sent: Wednesday, January 20, 2021 3:27 PM
To: Eugene Ocoy <[email-masked]>; Home Box <[email-masked]>; Con Loc <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; [email-masked]; Niren Dsouza <[email-masked]>
Subject: RE: [#1898625] - Conversation with marife olan Order # 9616972000 AWB#RP121820001273
Importance: High

Hi @Eugene Ocoy<mailto:[email-masked]>,

Kindly check and process the RMA.

Its showing Reached Warehouse but not processed.

Thanks & Regards,
[DFBA450F]

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 18, 2021 1:16 PM
To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1898625] - Conversation with marife olan Order # 9616972000 AWB#RP121820001273

Hi @Eugene Ocoy<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]>

Kindly check and process the RMA on urgent basis.

Thanks & Regards,
[DFBA450F]

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 13, 2021 4:02 PM
To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1898625] - Conversation with marife olan Order # 9616972000 AWB#RP121820001273

Hi @Eugene Ocoy<mailto:[email-masked]>,

Please be informed that its mentioned RMA status is showing as Reached Warehouse.

Hence please process RMA as early as possible , customer is following up on social media.

Thanks & Regards,
[DFBA450F]

From: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 12, 2021 12:12 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1898625] - Conversation with marife olan

Hi

Below AWB not yet received from the courier.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 11, 2021 3:14 PM
To: Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1898625] - Conversation with marife olan

External email sender, please take precaution.
Hi Team,

Order :9616972000
RMA : 1000354464
AWB :RP121820001273

Kindly note that the return item have been picked up from the customer on 21st , Please check and advise as we have been informed by warehouse that the items have  not reached warehouse .
Cust is following up about her refund.

Thanks & Regards,
The Support Team
On Sun, 20 Dec, 2020 at 7:07 PM , [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>> wrote:
marife olan
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
sorry i wasnt able to answer your call
06:36 PM, 20th Dec
Saurav
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
Hi marifeolanpyplastichardw .Thank you for choosing HomeBox. My name is Saurav . How may I help you today?
06:40 PM, 20th Dec
marife olan
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
i want to follow up my return items
06:41 PM, 20th Dec
Saurav
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
Could you please share your order number so that I can assist you further?
06:42 PM, 20th Dec
marife olan
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_25e5030bb580d0cd8ea94d7f5961594fb6964bd984ed535f6e50edf3ca4e8f81/img_1608475372370.jpeg]
06:42 PM, 20th Dec
Saurav
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
Please allow me a moment and I will check on this for you.
06:43 PM, 20th Dec
marife olan
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_25e5030bb580d0cd8ea94d7f5961594fb6964bd984ed535f6e50edf3ca4e8f81/img_1608475534490.jpeg]
Sorry this one
06:45 PM, 20th Dec
marife olan
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
this is the correct order number
06:45 PM, 20th Dec
Saurav
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
Well, Please allow me a moment and I will check on this for you.
06:46 PM, 20th Dec
Saurav
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
Your rreturn request has been raised on 18 of Dec, it may take 3-5 days to the team to pick up the items, you would be contacted within next 2 days by our collection team.
06:55 PM, 20th Dec
marife olan
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
ok noted
06:55 PM, 20th Dec
Saurav
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
I hope that resolves your query.
06:55 PM, 20th Dec
Saurav
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
Is there anything else I can assist you with today?
06:56 PM, 20th Dec
Saurav
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
Please feel free to come back and chat with us if you have any queries in the future.
My name is Saurav and have a wonderful day!
07:06 PM, 20th Dec
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F423084726196211&data=04%7C01%7CEugene.Ocoy%40landmarkgroup.com%7C566cb3ce1ccb4488d7ae08d8bd3648e4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637467388130447620%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IQgFY4j9G57D3d09khZBuhQS6w4YY3YNrzzS2zyPpdk%3D&reserved=0>

1898625:1125156
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