Subject: RE: Delayed Delivery Order # 9791878270 AWB # 1000007279691 - LANDMARK - NO SHOW SINCE 14/07
From: Radhika Jawle <[email-masked]>
To: Sanjana Suresh <[email-masked]>, Nisha Siddiqui <[email-masked]>, K Nayan <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, "Jasim Vali Mohammed Bebal" <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Arivazhagan Ramanathan <[email-masked]>, "[email-masked]" <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Tue, 19 Jan 2021 11:28:30 +0000

Hi @Sanjana Suresh<mailto:[email-masked]>,

Customer has not received then order since July, its still in the shipped status. Please advise as customer is following up on social media.

Thanks & Regards,
[DFBA450F]

From: Murtaza Kutiyanawala <[email-masked]>
Sent: Tuesday, August 04, 2020 3:47 PM
To: Arivazhagan Ramanathan <[email-masked]>; K Nayan <[email-masked]>; Bhaskar Mandelia <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Balamurugan Shanmugaiya <[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>
Subject: RE: Delayed Delivery Order # 9791878270 AWB # 1000007279691 - LANDMARK - NO SHOW SINCE 14/07
Importance: High

Hi Team,

Customer has placed the order on the 11th July and until now the order has not been delivered, request you arrange the delivery to the customer first and then internally we can follow up to check where the shipment is exactly.

Regards,

From: Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 04, 2020 3:02 PM
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Khaled Hegazy <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delayed Delivery Order # 9791878270 AWB # 1000007279691 - LANDMARK - NO SHOW SINCE 14/07

Dear Khaled,

Kindly go through the below and ask them to deliver the order to the customer.

@K Nayan<mailto:[email-masked]> FYI & NA.

Regards,
Arivazhagan.R
0566867426

From: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 2:58 PM
To: Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Khaled Hegazy <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delayed Delivery Order # 9791878270 AWB # 1000007279691 - LANDMARK - NO SHOW SINCE 14/07

Dear Sir ,
The below attached SS is the manifest acknowledged copy for the same .

Thanks & Regards,
Jasim Bebal.

From: Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>
Sent: 04 August 2020 13:46
To: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delayed Delivery Order # 9791878270 AWB # 1000007279691 - LANDMARK - NO SHOW SINCE 14/07

Dear Jasim,

Kindly provide an acknowledgement copy.

Regards,
Arivazhagan.R
0566867426

From: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 1:39 PM
To: Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delayed Delivery Order # 9791878270 AWB # 1000007279691 - LANDMARK - NO SHOW SINCE 14/07

Dear @Arivazhagan Ramanathan<mailto:[email-masked]> & @Jasim Vali Mohammed  Bebal<mailto:[email-masked]>

Request you to assist us for the mentioned below as the courier claiming they didn't receive the shipment yet, However from the warehouse as per Jasim the shipment handed over already.

Please advice as the customer is suffering since long time now.

Regards,

From: Praveen Kumar Kuppadakkath <[email-masked]<mailto:[email-masked]>> On Behalf Of Epg Lmg1
Sent: Tuesday, August 4, 2020 1:31 PM
To: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>; Epg Lmg1 <[email-masked]<mailto:[email-masked]>>; Epg Lmg1 <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delayed Delivery Order # 9791878270 AWB # 1000007279691 - LANDMARK - NO SHOW SINCE 14/07

External email sender, please take precaution.
Dear Team,

We are not yet received this shipment

[Emirates Post logo]
PRAVEEN KUMAR
Customer Service, Parcels & Express - Operations - Delivery Centers - Dubai
P.O. Box 99999, Dubai, United Arab Emirates
T
 +971 4 230 3375
 |
  M
 +971 50 8331995
E
 [email-masked]<mailto:[email-masked]>
 |
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 www.emiratespost.ae<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.emiratespost.ae%2F&data=02%7C01%7Cradhika.jawle%40landmarkgroup.com%7C202ad7ad659a475fac2208d8386c180a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321384194712961&sdata=8LIQqwRGmo25ScHVAHEqoXyf1pDlM6dwCvhmVa0yZpQ%3D&reserved=0>
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From: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 1:24 PM
To: Epg Lmg1 <[email-masked]<mailto:[email-masked]>>; Epg Lmg1 <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delayed Delivery Order # 9791878270 AWB # 1000007279691 - LANDMARK - NO SHOW SINCE 14/07

Dear Team ,

Please check the below manifest copy and update us.

Regards,

From: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 1:10 PM
To: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delayed Delivery Order # 9791878270 AWB # 1000007279691 - LANDMARK - NO SHOW SINCE 14/07

Dear Khalid ,

The invoice was lately handed over to SHIPA on 20th/07/2020  kindly find the attached scan to load & manifest copy .

[A close up of a sign  Description automatically generated]
Jasim Bebal
 Senior Associate E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 509706805
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cradhika.jawle%40landmarkgroup.com%7C202ad7ad659a475fac2208d8386c180a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321384194732943&sdata=ahpLroPANR%2FYKf8KMScoLc4yVB3AhxTDoIU4KHvOkkg%3D&reserved=0>

From: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>
Sent: 03 August 2020 12:34
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>; Balamurugan Shanmugaiya <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delayed Delivery Order # 9791878270 AWB # 1000007279691 - LANDMARK - NO SHOW SINCE 14/07

Dear Jasim ,

Please check the subjected order as it's not yet handed over to the courier partner as per the below trail mail.

Regards,

From: Rajesh Pattabhi <[email-masked]<mailto:[email-masked]>> On Behalf Of Epg Lmg1
Sent: Sunday, August 2, 2020 10:17 PM
To: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>; Epg Lmg1 <[email-masked]<mailto:[email-masked]>>; Mehaboob Ayub Abdulsalam <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delayed Delivery Order # 9791878270 AWB # 1000007279691 - LANDMARK - NO SHOW SINCE 14/07
Importance: High

External email sender, please take precaution.
Dear Khaled

Good evening
Shipment was never given to us ....check internally...it was allotted on the 14th of July but never given to us.....check if this has been to another company for delivery

[Emirates Post logo]
Raj.P

Manager | Parcels and Express BU
E-Commerce & Large Enterprises
Head Office - Dubai
P.O. Box 99999, Dubai, United Arab Emirates
T
 +971 4 230 3000<tel:+971-4-230-3000>
 |
  M
 +971 55 257 1010<tel:+999-99-999-9999>
E
 [email-masked]<mailto:[email-masked]>
 |
  W
 www.emiratespost.ae<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.emiratespost.ae%2F&data=02%7C01%7Cradhika.jawle%40landmarkgroup.com%7C202ad7ad659a475fac2208d8386c180a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321384194732943&sdata=n2r%2BAHodvMnfgT0Ep9bH2MTLXXAMgY6bF17bqDurODY%3D&reserved=0>
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@ your service 24/7 !

We Care - Safety first; Contactless Deliveries - COVID-19

From: Khaled Hegazy <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 2, 2020 2:14 PM
To: Epg Lmg1 <[email-masked]<mailto:[email-masked]>>; Epg Lmg1 <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Delayed Delivery Order # 9791878270 AWB # 1000007279691

Dear Team ,

Please check the subjected order as it's pending since 11th July.2020

Regards,

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cradhika.jawle%40landmarkgroup.com%7C202ad7ad659a475fac2208d8386c180a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321384194752937&sdata=DFeoK6L5vElmfXNIEVJqzecmheaPWk%2FF3a9QWsPhzP8%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cradhika.jawle%40landmarkgroup.com%7C202ad7ad659a475fac2208d8386c180a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321384194752937&sdata=DFeoK6L5vElmfXNIEVJqzecmheaPWk%2FF3a9QWsPhzP8%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com