Subject: RE: What’s app visibility on Ecom site ..
From: Deepak Devasia <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: saurabh <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ankit Arora <[email-masked]>
Date: Tue, 19 Jan 2021 09:05:57 +0000

Thank you for sharing the same. I assume you have included Inat also.

Trust you are co-ordinating with Murtaza to ensure there is no tikets pending beyond 72 hours or max 4 days in any case.

  1.  The volumes seem to be low. How many agents do you have for UAE ? Do we need 7 agents for UAE ?
  2.  Second can we re-start whatsapp on the website.

Regards,
Deepak

From: Niren Dsouza <[email-masked]>
Sent: Tuesday, January 19, 2021 12:58 PM
To: Deepak Devasia <[email-masked]>
Cc: saurabh <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ankit Arora <[email-masked]>
Subject: Re: What’s app visibility on Ecom site ..

External email sender, please take precaution.
Hi Deepak,
I am attaching the reports of all the unresolved tickets that we have as of 11am this morning. This includes the collated data from both, the Whatsapp and Facebook streams.
I have classified and separated them on separate sheets.
Do let me know if you'd like any more clarification.

Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "deepak devasia" <[email-masked]<mailto:[email-masked]>>
To: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>, "Ankit Arora" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 18, 2021 4:10:04 PM
Subject: RE: What’s app visibility on Ecom site ..

Hi Niren,

We need to ensure that there are no tickets open beyond 72 hours, max 4 days. The volumes seems to be less but having open aging tickets beyond 4 days also.

Also, the daily chat reports send by shows only about 30 to 34 daily chats received. If the volume is so low do we need 7 people for UAE ?
There does not seem to be any reports or mention of the chats on whatsapp, etc ?

Murtaza………………. I hope your are reviewing this ?

Regards,
Deepak

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 18, 2021 1:48 PM
To: Deepak Devasia <[email-masked]<mailto:[email-masked]>>
Cc: saurabh <[email-masked]<mailto:[email-masked]>>
Subject: Re: What’s app visibility on Ecom site ..

External email sender, please take precaution.
Hi.
Please find attached herewith the collated reports of all open/unresolved tickets and their status with the Livesalesman team.
The chat reports have been sent on a daily basis to Murtaza and Nalineedhar. I have attached the latest ones as well.
I have also replied to your concerns in blue ahead of the points mentioned.

1. Facebook tickets:
Facebook tickets

Name
0-2 days
3-4 days
5-6 days
7-10 days
11-15 days
+15 days
Grand Total
Abdulsaboor Jawid
14
3
2
1
1
1
22
Hatem Alqirshi
13
3
3

19
Mohd Adeel Akhter
9
6

3

1
19
Niren Dsouza
4

3
7
No Agent
1
1
1

3
Saurav Chakraborty
9
3
3
11

2
28
Grand Total
50
16
9
15
1
7
98

2. Whatsapp tickets
 Whatsapp tickets

Name
0-2 days
3-4 days
5-6 days
7-10 days
11-15 days
+15 days
Grand Total
Abdulsaboor Jawid

3

3
Alka Pandey
2
3
1
3

6
15
Amir Aziz
1
2

3
Hatem Alqirshi
2
1

5
1

9
Mohd Adeel Akhter

5

5
Niren Dsouza
1

1
1

8
11
No Agent

1

1
Saurav Chakraborty

3
3
Tarish Ayubi
1
1

2
Grand Total
7
7
2
18
1
17
52

3. Tickets' status.
Count of Status
Column Labels
Row Labels
Open
Waiting on Customer
Waiting on Third Party
Grand Total
Abdulsaboor Jawid
1
20
4
25
Alka Pandey
13
2
15
Amir Aziz
4
4
Hatem Alqirshi
9
18
2
29
Mohd Adeel Akhter
5
14
5
24
Niren Dsouza
2
5
11
18
No Agent
2
2
4
Saurav Chakraborty
1
27
3
31
Tarish Ayubi
3
3
Grand Total
40
86
27
153

Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "deepak devasia" <[email-masked]<mailto:[email-masked]>>
To: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 17, 2021 11:56:56 AM
Subject: FW: What’s app visibility on Ecom site ..

Niren,

Did not receive any reports ???

  1.   As liv salesman was added mostly for what’s app .. how is the customer complaints load. Have appended reports.
  2.  Can we start showcasing what’s app on our site or need to hold ? Whatsapp number can be published again.
Deepak.. advise

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