Subject: Fwd: What’s app visibility on Ecom site ..
From: Niren Dsouza <[email-masked]>
To: Saurav Chakraborty <[email-masked]>
Date: Mon, 18 Jan 2021 09:06:31 -0700 (MST)

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Niren Dsouza" <[email-masked]> 
To: "deepak devasia" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Ankit Arora" <[email-masked]> 
Sent: Monday, January 18, 2021 6:57:04 PM 
Subject: Re: What’s app visibility on Ecom site .. 

Hi Deepak, 
I have attached 2 tables, one with the chat reports for January so far and another with the November totals as a comparison.(That is the last complete month for which we have data when the number was published). 
I will be sending you a detailed report of the unresolved tickets alongwith bucketing and ageing as well by tomorrow morning as we're following up with Murtaza on those. 

January report: 
January Chat count 		
Row Labels 	Sum of Group Assignment Count 	Sum of Resolved Conversations 	Tickets created 
01-01-2021 	41 	42 	15 
02-01-2021 	78 	72 	35 
03-01-2021 	77 	75 	32 
04-01-2021 	62 	58 	31 
05-01-2021 	74 	67 	28 
06-01-2021 	77 	75 	39 
07-01-2021 	74 	70 	33 
08-01-2021 	31 	27 	15 
09-01-2021 	83 	77 	38 
10-01-2021 	44 	46 	20 
11-01-2021 	63 	58 	29 
12-01-2021 	61 	58 	28 
13-01-2021 	52 	54 	24 
14-01-2021 	31 	30 	18 
15-01-2021 	28 	25 	14 
16-01-2021 	39 	39 	20 
17-01-2021 	40 	41 	26 
Grand Total 	955 	914 	445 

November chat reports. 
Row Labels 	Sum of Group Assignment Count 	Sum of Resolved Conversations 	Tickets created 
01-11-2020 	340 	266 	177 
02-11-2020 	333 	289 	197 
03-11-2020 	331 	267 	160 
04-11-2020 	339 	252 	153 
05-11-2020 	319 	287 	164 
06-11-2020 	220 	171 	121 
07-11-2020 	399 	315 	214 
08-11-2020 	321 	274 	165 
09-11-2020 	449 	281 	167 
10-11-2020 	425 	326 	191 
11-11-2020 	470 	347 	218 
12-11-2020 	385 	289 	151 
13-11-2020 	350 	330 	169 
14-11-2020 	347 	218 	153 
15-11-2020 	407 	366 	206 
16-11-2020 	332 	268 	149 
17-11-2020 	263 	249 	114 
18-11-2020 	169 	162 	77 
19-11-2020 	194 	189 	61 
20-11-2020 	124 	102 	33 
21-11-2020 	217 	191 	103 
22-11-2020 	216 	189 	87 
23-11-2020 	242 	185 	89 
24-11-2020 	241 	258 	112 
25-11-2020 	245 	228 	95 
26-11-2020 	249 	244 	98 
27-11-2020 	130 	126 	49 
28-11-2020 	263 	239 	99 
29-11-2020 	346 	214 	81 
30-11-2020 	259 	234 	113 
Grand Total 	8925 	7356 	3966 

Chat flow volume for the last 3 months to date: 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "deepak devasia" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Ankit Arora" <[email-masked]> 
Sent: Monday, January 18, 2021 4:10:04 PM 
Subject: RE: What’s app visibility on Ecom site .. 

Hi Niren, 

We need to ensure that there are no tickets open beyond 72 hours, max 4 days. The volumes seems to be less but having open aging tickets beyond 4 days also. 

Also, the daily chat reports send by shows only about 30 to 34 daily chats received. If the volume is so low do we need 7 people for UAE ? 

There does not seem to be any reports or mention of the chats on whatsapp, etc ? 

Murtaza ………………. I hope your are reviewing this ? 

Regards, 

Deepak 

From: Niren Dsouza <[email-masked]> 
Sent: Monday, January 18, 2021 1:48 PM 
To: Deepak Devasia <[email-masked]> 
Cc: saurabh <[email-masked]> 
Subject: Re: What’s app visibility on Ecom site .. 

External email sender, please take precaution. 

Hi. 

Please find attached herewith the collated reports of all open/unresolved tickets and their status with the Livesalesman team. 

The chat reports have been sent on a daily basis to Murtaza and Nalineedhar. I have attached the latest ones as well. 

I have also replied to your concerns in blue ahead of the points mentioned. 

1. Facebook tickets: 

Facebook tickets 	

	

	

	

Name 	

0-2 days 	

3-4 days 	

5-6 days 	

7-10 days 	

11-15 days 	

+15 days 	

Grand Total 

Abdulsaboor Jawid 	

14 	

3 	

2 	

1 	

1 	

1 	

22 

Hatem Alqirshi 	

13 	

3 	

3 	

	

19 

Mohd Adeel Akhter 	

9 	

6 	

3 	

1 	

19 

Niren Dsouza 	

4 	

	

	

3 	

7 

No Agent 	

1 	

1 	

1 	

	

3 

Saurav Chakraborty 	

9 	

3 	

3 	

11 	

2 	

28 

Grand Total 	

50 	

16 	

9 	

15 	

1 	

7 	

98 

2. Whatsapp tickets 

Whatsapp tickets 	

	

	

	

Name 	

0-2 days 	

3-4 days 	

5-6 days 	

7-10 days 	

11-15 days 	

+15 days 	

Grand Total 

Abdulsaboor Jawid 	

	

3 	

	

3 

Alka Pandey 	

2 	

3 	

1 	

3 	

6 	

15 

Amir Aziz 	

1 	

2 	

	

	

3 

Hatem Alqirshi 	

2 	

1 	

5 	

1 	

9 

Mohd Adeel Akhter 	

	

5 	

	

5 

Niren Dsouza 	

1 	

1 	

1 	

8 	

11 

No Agent 	

	

1 	

	

1 

Saurav Chakraborty 	

	

	

3 	

3 

Tarish Ayubi 	

1 	

1 	

	

	

2 

Grand Total 	

7 	

7 	

2 	

18 	

1 	

17 	

52 

3. Tickets' status. 

Count of Status 	

Column Labels 			

Row Labels 	

Open 	

Waiting on Customer 	

Waiting on Third Party 	

Grand Total 

Abdulsaboor Jawid 	

1 	

20 	

4 	

25 

Alka Pandey 	

13 		

2 	

15 

Amir Aziz 	

4 			

4 

Hatem Alqirshi 	

9 	

18 	

2 	

29 

Mohd Adeel Akhter 	

5 	

14 	

5 	

24 

Niren Dsouza 	

2 	

5 	

11 	

18 

No Agent 	

2 	

2 		

4 

Saurav Chakraborty 	

1 	

27 	

3 	

31 

Tarish Ayubi 	

3 			

3 

Grand Total 	

40 	

86 	

27 	

153 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

From: "deepak devasia" < [ mailto:[email-masked] | [email-masked] ] > 
To: "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "Niren Dsouza" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 17, 2021 11:56:56 AM 
Subject: FW: What’s app visibility on Ecom site .. 

Niren, 

Did not receive any reports ??? 

    1. As liv salesman was added mostly for what’s app .. how is the customer complaints load. Have appended reports. 
    2. Can we start showcasing what’s app on our site or need to hold ? Whatsapp number can be published again. 

Deepak.. advise 

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