Subject: RE: 9617595433 - AED 100 GV for next delivery
From: Faizal Maradeya <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Niren Dsouza <[email-masked]>, Saurav Chakraborty <[email-masked]>
Date: Mon, 18 Jan 2021 12:31:58 +0000

Ok please process

From: Murtaza Kutiyanawala <[email-masked]>
Sent: Monday, January 18, 2021 3:49 PM
To: Faizal Maradeya <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Niren Dsouza <[email-masked]>; Saurav Chakraborty <[email-masked]>
Subject: 9617595433 - AED 100 GV for next delivery

Hi Faizal,

Request you to approve a AED 100 GV as there was an IT issue in the order  and now the item is out of stock.

Comp. no
Call Date
Invoice No
Customer Name
Customer Mobile
Reason
Call Details
Call Status
Agent
Select
MoreInfo
2443692
1/18/2021 3:41:47 PM
9617595433
imane makhlouk
525871239
Complaints
arrange the pullout as 2433214 crm item out of stock and she does not want the boxes anymore.
OPN
214322
More<javascript:openpopup('2443692','AE')>
2433214
1/14/2021 10:24:56 AM
9617595433
imane makhlouk
525871239
CTD Exceptions
Como Day Bed item in drop status. as per the WH team PNA date expired & not able to pick the items. hence item not ready for today's delivery & not able to process the delivery.
CLS
103152
More<javascript:openpopup('2433214','AE')>
2428030
1/12/2021 1:23:51 PM
9617595433
imane makhlouk
525871239
Request
Ed raised - item ready for delivery as Goip's email, spoke to him over the phone plz arrange the delivery on the 13th Jan 1st slot
CLS
214322
More<javascript:openpopup('2428030','AE')>
2424089
1/11/2021 8:00:32 AM
9617595433
imane makhlouk
525871239
Complaints
Dear team please check and contact the cust as the bed is not assembled and has missing part.
CLS
5001082
More<javascript:openpopup('2424089','AE')>
2402604
1/2/2021 6:37:50 PM
9617595433
imane makhlouk
525871239
CTD Pending
Cx not receive the bed from the first delivery , kindly check with the team , update us .
CLS
210521
More<javascript:openpopup('2402604','AE')>
2402557
1/2/2021 6:25:35 PM
9617595433
imane makhlouk
525871239
CTD Exceptions
Ref CRM-2375507 , Need to inform the details to cxm & ref CRM-2397288 assembling schedule for today but cxm can't allow w/out como bed. Team- Niraj Kunwar
CLS
222800
More<javascript:openpopup('2402557','AE')>
2400702
1/2/2021 11:27:01 AM
9617595433
imane makhlouk
525871239
CTD Exceptions
CRM NO#2397288- cx is not responding the call
CLS
2767
More<javascript:openpopup('2400702','AE')>
2399495
12/31/2020 6:00:40 PM
9617595433
imane makhlouk
525871239
Request
Cust request to add alternative contact and call 0502850854 . Thanks
CLS
5001082
More<javascript:openpopup('2399495','AE')>
2397288
12/30/2020 9:04:08 PM
9617595433
imane makhlouk
525871239
Complaints
Bed has been delivered, however not assembled. Delivery team has informed they will assemble it the next day. not yet contacted.
CLS
5001085
More<javascript:openpopup('2397288','AE')>
2376893
12/23/2020 3:07:57 PM
9617595433
imane makhlouk
525871239
Enquiry
if cx does not does not answer, plz go directly as there will be some one in the house
CLS
214322
More<javascript:openpopup('2376893','AE')>
2375797
12/23/2020 11:01:00 AM
9617595433
imane makhlouk
525871239
CTD Exceptions
refer crm#2375507, bed not available at WH & mattress & drawers delivery hold due to incomplete item.
CLS
103152
More<javascript:openpopup('2375797','AE')>
2375737
12/23/2020 10:39:07 AM
9617595433
imane makhlouk
525871239
Enquiry
Ref CRM # 2375507 - Tried to call the customer but no response
CLS
214322
More<javascript:openpopup('2375737','AE')>
2375507
12/23/2020 1:43:55 AM
9617595433
imane makhlouk
525871239
Request
Damage - 162659391 Como Day Bed - 90x200 cms
CLS
219519
More<javascript:openpopup('2375507','AE')>
2367051
12/20/2020 12:22:13 PM
9617595433
imane makhlouk
525871239
Request
ED Raised for the 23rd 1st slot as Social media complain
CLS
214322
More<javascript:openpopup('2367051','AE')>
2342168
12/10/2020 6:07:11 PM
9617595433
imane makhlouk
525871239
CTD Exceptions
As per team he is calling in slot timings but cxm not available today. Kindly check & reschedule the delivery.
CLS
169237
More<javascript:openpopup('2342168','AE')>

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