Subject: Re: What’s app visibility on Ecom site ..
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Mon, 18 Jan 2021 02:47:37 -0700 (MST)

Hi. 
Please find attached herewith the collated reports of all open/unresolved tickets and their status with the Livesalesman team. 
The chat reports have been sent on a daily basis to Murtaza and Nalineedhar. I have attached the latest ones as well. 
I have also replied to your concerns in blue ahead of the points mentioned. 

1. Facebook tickets: 
Facebook tickets 							
Name 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdulsaboor Jawid 	14 	3 	2 	1 	1 	1 	22 
Hatem Alqirshi 	13 	3 	3 				19 
Mohd Adeel Akhter 	9 	6 		3 		1 	19 
Niren Dsouza 	4 					3 	7 
No Agent 	1 	1 	1 				3 
Saurav Chakraborty 	9 	3 	3 	11 		2 	28 
Grand Total 	50 	16 	9 	15 	1 	7 	98 

2. Whatsapp tickets 
Whatsapp tickets 							
Name 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdulsaboor Jawid 				3 			3 
Alka Pandey 	2 	3 	1 	3 		6 	15 
Amir Aziz 	1 	2 					3 
Hatem Alqirshi 	2 	1 		5 	1 		9 
Mohd Adeel Akhter 				5 			5 
Niren Dsouza 	1 		1 	1 		8 	11 
No Agent 				1 			1 
Saurav Chakraborty 						3 	3 
Tarish Ayubi 	1 	1 					2 
Grand Total 	7 	7 	2 	18 	1 	17 	52 

3. Tickets' status. 
Count of Status 	Column Labels 			
Row Labels 	Open 	Waiting on Customer 	Waiting on Third Party 	Grand Total 
Abdulsaboor Jawid 	1 	20 	4 	25 
Alka Pandey 	13 		2 	15 
Amir Aziz 	4 			4 
Hatem Alqirshi 	9 	18 	2 	29 
Mohd Adeel Akhter 	5 	14 	5 	24 
Niren Dsouza 	2 	5 	11 	18 
No Agent 	2 	2 		4 
Saurav Chakraborty 	1 	27 	3 	31 
Tarish Ayubi 	3 			3 
Grand Total 	40 	86 	27 	153 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "deepak devasia" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Sent: Sunday, January 17, 2021 11:56:56 AM 
Subject: FW: What’s app visibility on Ecom site .. 

Niren, 

Did not receive any reports ??? 

    1. As liv salesman was added mostly for what’s app .. how is the customer complaints load. Have appended reports. 
    2. Can we start showcasing what’s app on our site or need to hold ? Whatsapp number can be published again. 

Deepak.. advise 

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