Subject: FW: [#1781261] - Conversation with HakkimShait
From: Radhika Jawle <[email-masked]>
To: Vaibhav Ohri <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Niren Dsouza <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 13 Jan 2021 12:14:43 +0000

Hi @Vaibhav Ohri<mailto:[email-masked]>,

Kindly arrange the pickup of the subjected order on urgent basis.

Thanks & Regards,
[DFBA450F]

From: Home Box <[email-masked]>
Sent: Wednesday, January 13, 2021 2:35 PM
To: Vaibhav Ohri <[email-masked]>; Ashish Karini <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: Fwd: [#1781261] - Conversation with HakkimShait

External email sender, please take precaution.
Hi Team,
Order no: 9615264087
AWB : RP010221001362
RMA: 1000399442
RMA has been raised on 2nd ,Jan '21. Still in pickup scheduled status, kindly pickup items from CX ASAP.
Please take a look at ticket #1781261<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1781261&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C3b7b859ee27d4ad95fb608d8b7aeedf3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637461309230086083%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QLASkH66d4gErR0OEW9Q4BNpwEdViPe82fR1nG8kMog%3D&reserved=0> raised by Hshait ([email-masked]<mailto:[email-masked]>).

Thanks and regards
The Support Team
On Wed, 16 Dec, 2020 at 8:35 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
HakkimShait
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png]
Good morning, when I can expect the response? Now it's almost 20 days past.
08:09 PM, 16th Dec
HakkimShait
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png]
I understand your frustration, please accept our sincere apologies for this inconvenience.
I completely understand that this is not in keeping with the high standards that we strive to maintain and provide for all our customers.We really appreciate your patience and understanding,if you could just bear with us for a little while more and we will go ahead and make sure that your issue is resolved.
08:09 PM, 16th Dec
Adeel
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
I do apologise for this situation.Allow me some time while I go ahead and check your account details.
08:17 PM, 16th Dec
Adeel
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
I apologise for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this. Please bear with us for between 24-48 hours..
I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.
08:35 PM, 16th Dec
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F425468794069471&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C3b7b859ee27d4ad95fb608d8b7aeedf3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637461309230096037%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6SAhFYL%2FmMxdb1uYQnPx4y1vwOWHDqv1I9WCdydG3OI%3D&reserved=0>

1781261:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com