Subject: RE: Livesalesman : operational Reports--UAE
From: Deepak Devasia <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: saurabh <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Date: Wed, 13 Jan 2021 05:54:08 +0000

Thank you, Niren.

Regarding point 3 plz speak to Murtaza and he will guide you on the “source” discussion.
On point 3 plz advise if your team is following up for closure.

Regards,
Deepak

From: Niren Dsouza <[email-masked]>
Sent: Tuesday, January 12, 2021 6:40 PM
To: Deepak Devasia <[email-masked]>
Cc: saurabh <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Subject: Re: Livesalesman : operational Reports--UAE

External email sender, please take precaution.
Hi Deepak.
Please find my replies to your concerns appended to your points in red.
Please let me know in case any further clarifications are required.

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "deepak devasia" <[email-masked]<mailto:[email-masked]>>
To: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>, "Ankit Arora" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 12, 2021 1:51:10 PM
Subject: Livesalesman : operational Reports--UAE

Hi Niren,

This is with regard to operational Reports. We still do not have any visibility of operational Reports and what is pending with whom.

  1.  I need to know status of open Tickets with ageing and with whom it is pending. Will have an updated report on this within the week.
  2.  Is Livesalesman following up with concerned to ensure resolution within 48 hours. There has to be daily reports with ageing.
  3.  Today when I get the report looking at source I can know how the ticket has been initiated i.e. phone call, email, portal, etc. But I do not know what is from Facebook, Insta, etc. This needs to be firmed up immediately .The HB chat report that is  being sent everyday has a break up of Facebook tickets as well as Whatsapp chats separately. We have just started actioning Insta tickets and will have a report on that too by week ending.

Livesalesman is now 3 - 4 months with UAE. We are now talking of picking the balance volume + KSA. It is very critical that is looked into URGENTLY and actioned.

Saurabh------------Need your support to close the above within this week.

Thanks and regards,
Deepak

External email sender, please take precaution.
Hi Team,

Hope this email finds you well.

In the attachment is the required open CRM & Fresh Desk tickets, kindly check and do the needful.

CRM Tickets:

Count of Ageing 1
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
CCC Manager
29
17
1
2

49
CCC Manager - Mattress
4
3
3
4
5
10
29
Delivery Dept
152
26

178
Senior WH Manager
21
13

34
Warehouse
2
1

3
Grand Total
208
60
4
6
5
10
293

Fresh Desk Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total

110
19
5
3
3
5
145
ARAMEX

1

1
1
3
LMG INTERNAL TEAM
1
2

2
5
WAREHOUSE

1
2

3
Grand Total
111
22
6
5
4
8
156

Count of Ageing
Team
Column Labels

Row Labels

0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Ali Mohamed Ahmed
UAE
36
2
3
1
2
2
46
Khaled Hegazy
UAE
31

1

32
Nikita Jangir
UAE

1
1
No Agent
-
3

3
Omar Imad Mostafa
Crystel
14
17
3

1
5
40
Radhika Jawle
UAE
27
3

1
1

32
Rand abdelrahman sadeh
Crystel

2

2
Grand Total

111
22
6
5
4
8
156

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
+15days
Grand Total
Email
68
13
5
3
3
7
99
Outbound Email
4
3
1

1
1
10
Phone
3
1

2

6
Portal
36
5

41
Grand Total
111
22
6
5
4
8
156

Best Regards,

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