Subject: Re: Livesalesman : operational Reports--UAE
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>
Cc: saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Date: Tue, 12 Jan 2021 07:40:00 -0700 (MST)

Hi Deepak. 
Please find my replies to your concerns appended to your points in red. 
Please let me know in case any further clarifications are required. 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked] 

From: "deepak devasia" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Ankit Arora" <[email-masked]> 
Sent: Tuesday, January 12, 2021 1:51:10 PM 
Subject: Livesalesman : operational Reports--UAE 

Hi Niren, 

This is with regard to operational Reports. We still do not have any visibility of operational Reports and what is pending with whom. 

    1. I need to know status of open Tickets with ageing and with whom it is pending. Will have an updated report on this within the week. 
    2. Is Livesalesman following up with concerned to ensure resolution within 48 hours. There has to be daily reports with ageing. 
    3. Today when I get the report looking at source I can know how the ticket has been initiated i.e. phone call, email, portal, etc. But I do not know what is from Facebook, Insta, etc. This needs to be firmed up immediately . The HB chat report that is being sent everyday has a break up of Facebook tickets as well as Whatsapp chats separately. We have just started actioning Insta tickets and will have a report on that too by week ending. 

Livesalesman is now 3 - 4 months with UAE. We are now talking of picking the balance volume + KSA. It is very critical that is looked into URGENTLY and actioned. 

Saurabh ------------Need your support to close the above within this week. 

Thanks and regards, 

Deepak 

External email sender, please take precaution. 

Hi Team, 

Hope this email finds you well. 

In the attachment is the required open CRM & Fresh Desk tickets, kindly check and do the needful. 

CRM Tickets: 

Count of Ageing 1 

Column Labels 	

	

	

Row Labels 	

0-2 Day 	

3-4 Days 	

5-6 Days 	

7-10 days 	

11-15 days 	

+15days 	

Grand Total 

CCC Manager 	

29 	

17 	

1 	

2 	

	

49 

CCC Manager - Mattress 	

4 	

3 	

3 	

4 	

5 	

10 	

29 

Delivery Dept 	

152 	

26 	

	

	

178 

Senior WH Manager 	

21 	

13 	

	

	

34 

Warehouse 	

2 	

1 	

	

	

3 

Grand Total 	

208 	

60 	

4 	

6 	

5 	

10 	

293 

Fresh Desk Tickets: 

Count of Ageing 

Column Labels 	

	

	

Row Labels 	

0-2 Day 	

3-4 Days 	

5-6 Days 	

7-10 days 	

11-15 days 	

+15days 	

Grand Total 

	

110 	

19 	

5 	

3 	

3 	

5 	

145 

ARAMEX 	

1 	

	

1 	

1 	

3 

LMG INTERNAL TEAM 	

1 	

2 	

	

2 	

5 

WAREHOUSE 	

	

1 	

2 	

	

3 

Grand Total 	

111 	

22 	

6 	

5 	

4 	

8 	

156 

Count of Ageing 

Team 	

Column Labels 	

	

	

Row Labels 	

0-2 Day 	

3-4 Days 	

5-6 Days 	

7-10 days 	

11-15 days 	

+15days 	

Grand Total 

Ali Mohamed Ahmed 	

UAE 	

36 	

2 	

3 	

1 	

2 	

2 	

46 

Khaled Hegazy 	

UAE 	

31 	

	

1 	

	

32 

Nikita Jangir 	

UAE 	

	

	

1 	

1 

No Agent 	

- 	

3 	

	

	

3 

Omar Imad Mostafa 	

Crystel 	

14 	

17 	

3 	

1 	

5 	

40 

Radhika Jawle 	

UAE 	

27 	

3 	

1 	

1 	

32 

Rand abdelrahman sadeh 	

Crystel 	

	

2 	

	

2 

Grand Total 	

111 	

22 	

6 	

5 	

4 	

8 	

156 

Count of Ageing 

Column Labels 	

	

	

Row Labels 	

0-2 Day 	

3-4 Days 	

5-6 Days 	

7-10 days 	

11-15 days 	

+15days 	

Grand Total 

Email 	

68 	

13 	

5 	

3 	

3 	

7 	

99 

Outbound Email 	

4 	

3 	

1 	

1 	

1 	

10 

Phone 	

3 	

1 	

2 	

	

6 

Portal 	

36 	

5 	

	

	

41 

Grand Total 	

111 	

22 	

6 	

5 	

4 	

8 	

156 

Best Regards, 

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