Subject: Re: HomeBox Fresh desk Open Tickets January 5, 2021
From: Saurabh Dadu <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: Niren HB LSM Dsouza <[email-masked]>, Saurav Chakraborty HB LSM <[email-masked]>, Hasan Razakhan <[email-masked]>, Muralidharan Gunjur <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Date: Wed, 6 Jan 2021 13:02:46 +0000

Hi Yahia,

Thanks for your email. We don't currently work on these channels for Homebox. I am adding @Murtaza Kutiyanawala<mailto:[email-masked]> who may be able to throw some light.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Yahia Taha <[email-masked]>
Sent: 06 January 2021 5:39 PM
To: Saurabh Dadu <[email-masked]>
Cc: Niren HB LSM Dsouza <[email-masked]>; Saurav Chakraborty HB LSM <[email-masked]>; Hasan Razakhan <[email-masked]>; Muralidharan Gunjur <[email-masked]>
Subject: FW: HomeBox Fresh desk Open Tickets January 5, 2021

Dear Saurabh

Need your kind advice here please, just want to understand who is managing Emails ,chat, Portal and outbound tickets creation and assigning ,and what is the reason of not assigning them to agent.

Row Labels

Count of Source

Chat

1

Email

56

Outbound Email

9

Phone

21

Portal

1

Grand Total

88

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

[lg][hb]

From: Baraa Abukhadra <[email-masked]>
Sent: Tuesday, January 5, 2021 9:45 PM
To: Yahia Taha <[email-masked]>
Cc: Muralidharan Gunjur <[email-masked]>; Nour Hanayneh <[email-masked]>; Deepak Devasia <[email-masked]>
Subject: RE: HomeBox Fresh desk Open Tickets January 5, 2021

External email sender, please take precaution.

Dear Yahia,

I had a call with Jessie, today and she confirmed that you have to check with the team handling emails to slove the issue. Would you please check on this

Best Regards,

Baraa Abu Khadra
Operations Support Centre Supervisor

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 1327 282

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C73bfd867b12943c1d0db08d8b1aa0034%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454691031073010%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VuLwYVgURVE97aLnzWusgORJ2UN3A5SfjeYsn%2BZAngU%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F538477%3Ftrk%3Dtyah%26trkInfo%3DclickedVertical%253Acompany%252CclickedEntityId%253A538477%252Cidx%253A2-1-9%252CtarId%253A1465818676745%252Ctas%253Acrystel&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C73bfd867b12943c1d0db08d8b1aa0034%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454691031083005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SuJdeOxQy%2B6Ugd2sQRS665QpkCEQ7oYjG171reqvt2w%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCrystel.co&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C73bfd867b12943c1d0db08d8b1aa0034%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454691031083005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=n%2FyD3QVv%2BJeYGNBD0wtytFVBYV3AAikrfeBYlgyEjpY%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FCrystelCo&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C73bfd867b12943c1d0db08d8b1aa0034%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454691031093000%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Us7yimSbTVOjsivbFuQ69UaH15Xywoq6nLew8hZXkSg%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCIlmC47mnFyc58kjUCMkByQ&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C73bfd867b12943c1d0db08d8b1aa0034%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454691031093000%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PrJq%2BuwpDdAgKtLXb%2FFyKdIIBueoM5Xnw0f9Q5WOzWY%3D&reserved=0>

From: Jessie Caparas [mailto:[email-masked]]
Sent: Tuesday, January 5, 2021 12:11 PM
To: Baraa Abukhadra; Yahia Taha
Cc: Muralidharan Gunjur; Maryam Yahya; Nour Hanayneh; Deepak Devasia; Karim Asklany; Ramesh Gottimukkala; Rozan Abdelraziq; Mohammad Ayaz; Ksaconloc Returns; Mohammad Hameed Mohammad Fasi; Mustehsan Siddiqui
Subject: RE: HomeBox Fresh desk Open Tickets January 5, 2021
Importance: High

Hi Baraa,

Let’s discuss this on our call later.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 5, 2021 1:31 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Rozan Abdelraziq <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Mohammad Hameed Mohammad Fasi <[email-masked]<mailto:[email-masked]>>
Subject: RE: HomeBox Fresh desk Open Tickets January 5, 2021

External email sender, please take precaution.

Dear Jessie,

Just to confirm that we have checked on the tickets not assinged to any agent and we have found that we have only 21 ticket from our end as a call center, other tickets fron other sources. Would you please advise

Row Labels

Count of Source

Chat

1

Email

56

Outbound Email

9

Phone

21

Portal

1

Grand Total

88

Best Regards,

Baraa Abu Khadra
Operations Support Centre Supervisor

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 1327 282

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C73bfd867b12943c1d0db08d8b1aa0034%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454691031102994%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BqXQYsSdggHxbcq6SGpxoFUpEVUwKv2ousMLT0QNO5s%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F538477%3Ftrk%3Dtyah%26trkInfo%3DclickedVertical%253Acompany%252CclickedEntityId%253A538477%252Cidx%253A2-1-9%252CtarId%253A1465818676745%252Ctas%253Acrystel&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C73bfd867b12943c1d0db08d8b1aa0034%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454691031102994%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=87vYcx%2BF4CKsKx%2BcM6G7afVX6WBfsjScvTL%2FSjpwwRs%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCrystel.co&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C73bfd867b12943c1d0db08d8b1aa0034%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454691031112986%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bdTI2znnFvqSu1mgJSZfogznmjuIG0vPWd47Wg8ixUk%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FCrystelCo&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C73bfd867b12943c1d0db08d8b1aa0034%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454691031122981%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FNZAQif1EdUwGO7dm3zjwelRL1ymBhVLU%2B%2BGhRrJiKM%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCIlmC47mnFyc58kjUCMkByQ&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C73bfd867b12943c1d0db08d8b1aa0034%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454691031122981%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XDwkE1%2FEscEMKjHY2za5iMaiYA3xPyTeTnIHh8bDI7s%3D&reserved=0>

From: Yahia Taha [mailto:[email-masked]]
Sent: Tuesday, January 5, 2021 11:02 AM
To: Jessie Caparas; Baraa Abukhadra
Cc: Muralidharan Gunjur; Maryam Yahya; Nour Hanayneh; Deepak Devasia; Karim Asklany; Ramesh Gottimukkala; Rozan Abdelraziq; Mohammad Ayaz; Ksaconloc Returns; Mohammad Hameed Mohammad Fasi
Subject: RE: HomeBox Fresh desk Open Tickets January 5, 2021

Hi Jessie

The same was communicated to Team yesterday and they are working on it( please check attached mail)

@Baraa Abukhadra<mailto:[email-masked]> further to attached mail please check below update and do the needful.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C73bfd867b12943c1d0db08d8b1aa0034%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454691031132974%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8i2vbzIIvWTzjk%2BYC4cu0l3qAMPx%2BzMTzGPJ7CZRFcc%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C73bfd867b12943c1d0db08d8b1aa0034%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454691031132974%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lzy1WqICagxRTQLXpICPGP9U7Zn2BeR9Gdsxga0RvGw%3D&reserved=0>

[lg][hb]

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 5, 2021 10:32 AM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Rozan Abdelraziq <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Mohammad Hameed Mohammad Fasi <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>; Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>
Subject: RE: HomeBox Fresh desk Open Tickets January 5, 2021
Importance: High

Hi @Yahia Taha<mailto:[email-masked]>

The attached tickets shared by Ramesh are tickets with no association.

For them to action these cases, each ticket has to be converted into a parent and child.

Parent tickets has to be kept under your teams ownership and child tickets to be assigned to the KSA WH Escalations Group.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 5, 2021 11:22 AM
To: Rozan Abdelraziq <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Mohammad Hameed Mohammad Fasi <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>; Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>
Subject: RE: HomeBox Fresh desk Open Tickets January 5, 2021

+@Jessie Caparas<mailto:[email-masked]>

From: Rozan Abdelraziq <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 5, 2021 10:18 AM
To: Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Mohammad Hameed Mohammad Fasi <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>; Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>
Subject: HomeBox Fresh desk Open Tickets January 5, 2021

External email sender, please take precaution.

Hi Team,

Hope this email finds you well.

In the attachment is the required Fresh Desk open tickets report, kindly check and do the needful.

Count of ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

48

35

17

4

2

2

108

ARAMEX

3

2

4

1

10

LMG INTERNAL TEAM

3

2

1

6

SHIPA

4

1

5

WAREHOUSE

1

1

2

Grand Total

58

39

22

5

3

4

131

Count of ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Abdullah Muhaisen

2

2

Ali Abdelrahem Almozain

1

1

Aseel.jaara khairi

3

1

2

6

Faisal Issa

1

1

Hamza.abuazzam Nouri Abuazzam

3

2

2

7

[email-masked]<mailto:[email-masked]> Abdullah Mansour

3

2

2

1

8

Ismail Mohamed Aboukhater

1

1

Majd Olayyan

3

4

1

8

No Agent

43

30

13

1

1

88

Rawan busaileh

2

1

3

Rozan hani Abdelraziq

1

1

Shrouq Majdi Alqawasmi

2

1

3

sofyan.abujazwah ali abu jazwah

2

2

Grand Total

58

39

22

5

3

4

131

Best Regards,

Rozan Abdelraziq
Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C73bfd867b12943c1d0db08d8b1aa0034%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454691031142970%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DPe9w9kE522sWuM04BRdclzoMmrQFZVJMR1fW%2Fn1LX4%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F538477%3Ftrk%3Dtyah%26trkInfo%3DclickedVertical%253Acompany%252CclickedEntityId%253A538477%252Cidx%253A2-1-9%252CtarId%253A1465818676745%252Ctas%253Acrystel&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C73bfd867b12943c1d0db08d8b1aa0034%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454691031152971%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=391RyIiOYAt4%2F%2FhTQyydJX%2Fs0n8I6SsNjLoo9MCrvTE%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCrystel.co&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C73bfd867b12943c1d0db08d8b1aa0034%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454691031152971%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kD4RTSk2yYflPAYLPRH7cK1HpmVY6MNhPa02WI242u4%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FCrystelCo&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C73bfd867b12943c1d0db08d8b1aa0034%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454691031162962%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Y5e2Z19z1Sj%2FefaL6rxDFxxzpRbKyeVegf%2B8iqNeZcI%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCIlmC47mnFyc58kjUCMkByQ&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C73bfd867b12943c1d0db08d8b1aa0034%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454691031162962%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lkdwuk0MxKIe7z7dGeLrZsDS6qOa46XS7hWZl2BIcxQ%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

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