Subject: RE: [#1789277] - Conversation with joyce
From: Radhika Jawle <[email-masked]>
To: Home Box <[email-masked]>, "[email-masked]" <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, "Jasim Vali Mohammed Bebal" <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Sat, 2 Jan 2021 13:33:50 +0000

Hi @[email-masked]<mailto:[email-masked]> @Niren Dsouza<mailto:[email-masked]>,

Please confirm what is the exact issue as per the Hybris customer has raised the return request for all the items.

If customer has not received only 1 item - Make it as good will and refund the same and delete the Current RMA.

For any clarification, please get back to us.

Thanks & Regards,
[DFBA450F]

From: Jasim Vali Mohammed Bebal <[email-masked]>
Sent: Saturday, January 02, 2021 5:22 PM
To: Home Box <[email-masked]>; Nisha Siddiqui <[email-masked]>; Sanjana Suresh <[email-masked]>; Ramesh Veluchamy <[email-masked]>; Arivazhagan Ramanathan <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Cc: Nisha Siddiqui <[email-masked]>; Sanjana Suresh <[email-masked]>; Ramesh Veluchamy <[email-masked]>; Arivazhagan Ramanathan <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: RE: [#1789277] - Conversation with joyce

Dear Team ,
Have already updated for the same kindly go through the enclosed mail .
@HomeBox Customercare UAE<mailto:[email-masked]>.Kindly do the need full as per mentioned in the enclosed mail.

[A close up of a sign  Description automatically generated]
Jasim Bebal
 Senior Associate E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 509706805
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C3cca8947480a417a897608d8af21533d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451904955388261%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=q3WJVJKczIcEmXb499rbzozNE3kcxtRiwWDp9wCZ%2F%2FE%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: 01 January 2021 14:29
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Arivazhagan Ramanathan <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1789277] - Conversation with joyce

External email sender, please take precaution.
Hi Jasim,

Order :9615003281
AWB :46043158641
Missing item :159402086 - - Round Bamboo Trivet

kindly note that the customer order has been delivered and the above mentioned item is missing ,If NIL stock at the warehouse kindly process refund.

Please take a look at ticket #1789277 raised by joyce ().

Thanks &regards
Support Team
On Fri, 11 Dec, 2020 at 2:08 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Jasim ,

Order :9615003281
AWB :46043158641
Missing item :159402086 - - Round Bamboo Trivet

kindly note that the customer order has been delivered and the above mentioned item is missing , Please check and try to deliver the missing item

Please take a look at ticket #1789277<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1789277&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C3cca8947480a417a897608d8af21533d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451904955398221%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZNKr2OP1JFG4eo3FEBbWB1t9G5KYyOgnoKHvWjcGS%2B0%3D&reserved=0> raised by joyce ().

Thanks &regards
Support Team
On Fri, 11 Dec at 2:03 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
joyce
[Image removed by sender.]
Note i will not return the items anymore as one of my friend was interested to buy those items, just arrange the delivery of the missing item
02:00 PM, 11th Dec
Hatem
[Image removed by sender.]
Thank you Joyce , I've done with escalation request to delivery team to deliver your missing item , Kindly give us more time and the delivery team will contact you regarding to deliver your item , Stay safe .
02:03 PM, 11th Dec
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F419470982658093&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C3cca8947480a417a897608d8af21533d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451904955398221%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5w8FhYeTE2YDZOyzcPb%2BMgxpzluMJbpJr8DJehH%2F2aU%3D&reserved=0>

1789277:1125156
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