Subject: Re: KSA : Livesalesman next steps
From: Saurav Chakraborty <[email-masked]>
To: saurabh <[email-masked]>
Cc: Niren Dsouza <[email-masked]>
Date: Sun, 27 Dec 2020 02:42:58 -0700 (MST)

Hi Saurabh Sir, 

PFA the HB SOP document. 

Regards 
Saurav 

From: "saurabh" <[email-masked]> 
To: "Deepak Devasia" <[email-masked]>, "Yahia Taha" <[email-masked]> 
Cc: "Hasan Razakhan" <[email-masked]>, "Muralidharan Gunjur" <[email-masked]>, "Niren Dsouza" <[email-masked]>, "Saurav Chakraborty" <[email-masked]> 
Sent: Sunday, December 27, 2020 2:46:55 PM 
Subject: Re: KSA : Livesalesman next steps 

Dear Yahia, Hasan, 

It was a pleasure speaking with you on Thursday. Following our call: 

    1. My colleagues are compiling the SOP and will send it to you by tomorrow. 
    2. For Whatsapp - Getting a whatsapp business phone number approved and set-up will take about 2 weeks. We would require from you: 

        1. 1 Sim Card of a Local KSA Number. We recommend using a Post Paid number - so that you don't loose the number incase you forget to recharge the number. The Sim card doesn't need access to any special plan. You would need to use the Sim card only one time to validate the account. After that you can remove the sim from a phone and keep it in a safe storage. 
        2. Our team would need access to KSA HB Hybris, GDMS and CRM 
        3. Check if the same Citrix access can be used for accessing KSA assets 
        4. Since a lot of questions on whatsapp are about checking instore inventory/availability we would need view acccess to store inventory, or direct whatsapp numbers of store managers who can check availability and confirm to us 
        5. List of all ongoing promotions with their T&Cs 
        6. List of escalation points for each category 
        7. Publish Whatsapp number on your website (possibly as a banner), on all customer communication emails (such as order confirmation email, invoice, shipment and delivery notifications etc.) 
        8. We would need to know what hours do you want to offer whatsapp support to the customers (9am to 9pm, 9am to midnight, or 24x7). 
Looking forward to hearing from you. 

Kind regards 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Deepak Devasia <[email-masked]> 
Sent: 24 December 2020 5:05 PM 
To: Saurabh Dadu <[email-masked]>; Yahia Taha <[email-masked]> 
Cc: Hasan Razakhan <[email-masked]>; Muralidharan Gunjur <[email-masked]> 
Subject: KSA : Livesalesman next steps 

Hi Saurabh / Yahia, 

Please find below points discussed and agreed. 

Livesalesman 

    1. to send the UAE SOP and communication channel / Matrix to Yahia & Hassan 
    2. to propose Whatsapp Go Live timelines 
    3. to propose w hat all tech, SIM, Citrix and license requirement to be shared to Yahia / Hasan 

Hasan & Yahia : to revert with amended SOP communication channel / matrix to Livesalesman. 

Next Steps : 

    1. Whatsapp : agree on Go-live date : Livesalesman to propose Go Live timelines 
    2. Insta : would be after 3 -4 weeks of Whatsapp basis performance of Livesalesman of Whatsapp. 

Regards, 

Deepak 
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