Subject: Team performance for the last 7 days.
From: Niren Dsouza <[email-masked]>
To: homebox <[email-masked]>
Date: Sat, 26 Dec 2020 03:18:36 -0700 (MST)

This is what is counted by the client. 
1st response ideally has to be below 1 minute. 
Average response also should be below 1 minute.