Subject: whatsapp and next steps--Sept 28 meeting points
From: Deepak Devasia <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: Akshay Rao <[email-masked]>, Faizal Maradeya <[email-masked]>, Shahzeen Rizvi <[email-masked]>, Manmohan Chittlangia <[email-masked]>
Date: Tue, 29 Sep 2020 04:47:38 +0000

Jotting down the points discussed and agreed. If I missed something plz amend.

Murtaza / Niren can you please confirm points I / IV / V / VI

  1.  Bucketing of issues - SOP revisited and updated -Livesalesman to ensure this corrected immediately
  2.  Pre-delivery sales---Friday-assignment to HB staff----agreed on automated message for Saturday----Livesalesman to share draft text to Nalin
  3.  Pre-delivery sales - licenses with HB CCC--- to be closed within next 24 hours by Livesalesman
  4.  Status of ticket raised / assigned / action -aging---- to start from sept 28th onwards for all open and closed till date--Livesalesman
  5.  Report formats to be agreed--- Niren & Murtaza to agree on format by EOD Spet 28th
  6.  HH courier orders --- co-ordination & SOP-revisited SOP and updated on communication lines---
  7.  Basic automation update : sept 29th by Livesalesman; post 1 week data, Livesalesman will do advanced automation BOT.
  8.  Insta--- basis sept 29th performance update to evaluated EOD today and thereafter consider Insta

Milestones agreed on Sept 24th
Way Fwd :

  1.  FB to Go Live up on Monday on Oct 5th ( to be confirmed on Sept 30th)
  2.  Insta to Go Live on Sept 28th
  3.  Google / HB app / Twitter to Go Live on Sept 30th
  4.  Live Chat to Go Live on Oct 1st.
  5.  Emails to Go Live on Oct 8th.
  6.  Escalation Tool ???
All of the above to be integrated to Freshdesk.

-----Original Appointment-----
From: Deepak Devasia
Sent: Monday, September 28, 2020 10:12 AM
To: Deepak Devasia; Saurabh Dadu; Niren Dsouza; Nalineedhar Kasibhatla; Sameer Sadiq
Cc: Tejendra Singh; Murtaza Kutiyanawala
Subject: whatsapp and next steps
When: Monday, September 28, 2020 2:00 PM-3:00 PM (UTC+04:00) Abu Dhabi, Muscat.
Where: Microsoft Teams Meeting

________________________________________________________________________________
Join Microsoft Teams Meeting<https://teams.microsoft.com/l/meetup-join/19%3ameeting_OWE3NGU2OGQtNmQ2Yi00ZWNiLWFlOWItNjkwYjI1MDQzNDA0%40thread.v2/0?context=%7b%22Tid%22%3a%221f9b09b4-197c-4f1c-b0c5-571a6ccc96c8%22%2c%22Oid%22%3a%220217c5d2-aaa6-4cdc-b73b-f566d69b609d%22%7d>
+971 600 575992<tel:+971%20600%20575992,,124884704#>   United Arab Emirates, All Locations (Toll)
Conference ID: 124 884 704#
Local numbers<https://dialin.teams.microsoft.com/fa24a9d4-f921-483e-817e-a109802b72dc?id=124884704> | Reset PIN<https://mysettings.lync.com/pstnconferencing> | Learn more about Teams<https://aka.ms/JoinTeamsMeeting> | Meeting options<https://teams.microsoft.com/meetingOptions/?organizerId=0217c5d2-aaa6-4cdc-b73b-f566d69b609d&tenantId=1f9b09b4-197c-4f1c-b0c5-571a6ccc96c8&threadId=[email-masked]&messageId=0&language=en-US>

Agenda :

  1.  Discuss status of Whatspp
  2.  Reports
  3.  Status of open issues and pending with tickets
  4.  Issues

  1.  Bucketing of issues
  2.  Pre-delivery sales---Friday
  3.  Pre-delivery sales - licenses with HB CCC
  4.  Status of ticket raised / assigned / action -aging
  5.  HH courier orders --- co-ordination & SOP--
  6.  Insta--- ?

From: Deepak Devasia
Sent: Monday, September 28, 2020 8:12 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Nalineedhar Kasibhatla <[email-masked]<mailto:[email-masked]>>; Shahzeen Rizvi <[email-masked]<mailto:[email-masked]>>; Akshay Rao <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Manmohan Chittlangia <[email-masked]<mailto:[email-masked]>>
Subject: RE: Live salesman : whatsapp and next steps--IMPORTANT
Importance: High

Hi Murtaza / Nalin...............since I had to travel to India on emergency. Can you plz check and confirm the report format and requirements. Also important is to note

  1.  status of unresolved calls / tickets
  2.  status of actions pending with process onwers eg CCC & warehouse

Murtaza....Plz confirm that you have gone wthough random sampling and checked the issues / activities done by Livesalesman and find it is as per SOP.

Saurabh---

  1.  Trust we are going live with Insta-UAE today....Plz confirm.
  2.  Also status of basic BOT automation as discussed. Has it been done.
  3.  Nalin we will have to inform Akshay & Shahzeen on the same so that there is no duplication on work with agency.

Regards,
Deepak

From: Deepak Devasia
Sent: Thursday, September 24, 2020 5:49 PM
To: Saurabh Dadu <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Cc: Manmohan Chittlangia <[email-masked]>
Subject: Live salesman : Wwhatsapp and next steps--IMPORTANT
Importance: High

Points discussed today:

Immediate WHATSAPP actions :

  1.  Day end report to start from today iteslef.
  2.  Livesalesman will cover from 8 am Dxb time to 12 midnight dxb time ; 7 days a week----For the time not covered, auto message should go that we will get back to you next day.
  3.  Murtaza has access to Freshdesk--- to immediately do random sampling and check if all issues / activities are happening as per SOP and nothing is pending.
  4.  Basic Automated BOT will set-up tomorrow; post 7 days advanced BOT will be set up.

Way Fwd :

  1.  FB to Go Live up on Monday on Oct 5th ( to be confirmed on Sept 30th)
  2.  Insta to Go Live on Sept 28th
  3.  Google / HB app / Twitter to Go Live on Sept 30th
  4.  Live Chat to Go Live on Oct 1st.
  5.  Emails to Go Live on Oct 8th.
  6.  Escalation Tool ???
All of the above to be integrated to Freshdesk.

Daily report should start form today. Niren and Murtaza to agree on the format.

Regards,
Deepak

-----Original Appointment-----
From: Deepak Devasia
Sent: Wednesday, September 23, 2020 5:53 PM
To: Deepak Devasia; Saurabh Dadu; Nalineedhar Kasibhatla; Murtaza Kutiyanawala; Manmohan Chittlangia
Cc: Niren Dsouza
Subject: update on UAE whatsapp go-live
When: Thursday, September 24, 2020 5:00 PM-5:30 PM (UTC+04:00) Abu Dhabi, Muscat.
Where: Microsoft Teams Meeting

________________________________________________________________________________
Join Microsoft Teams Meeting<https://teams.microsoft.com/l/meetup-join/19%3ameeting_Yzk5NDhiMWItOGNjMS00Y2Y3LWExNzctY2NhMGYzZjBhYzYx%40thread.v2/0?context=%7b%22Tid%22%3a%221f9b09b4-197c-4f1c-b0c5-571a6ccc96c8%22%2c%22Oid%22%3a%220217c5d2-aaa6-4cdc-b73b-f566d69b609d%22%7d>
+971 600 575992<tel:+971%20600%20575992,,141865173#>   United Arab Emirates, All Locations (Toll)
Conference ID: 141 865 173#
Local numbers<https://dialin.teams.microsoft.com/fa24a9d4-f921-483e-817e-a109802b72dc?id=141865173> | Reset PIN<https://mysettings.lync.com/pstnconferencing> | Learn more about Teams<https://aka.ms/JoinTeamsMeeting> | Meeting options<https://teams.microsoft.com/meetingOptions/?organizerId=0217c5d2-aaa6-4cdc-b73b-f566d69b609d&tenantId=1f9b09b4-197c-4f1c-b0c5-571a6ccc96c8&threadId=[email-masked]&messageId=0&language=en-US>
________________________________________________________________________________

Agenda-

update on whatsapp

basis above update and performance from Monday following can be picked up by Livesalesman

  1.  Insta
  2.  Twitter
  3.  Google
  4.  Live chat
  5.  HB app
Trust all the above is interfaced into Freshdesk.
Saurabh to explain flow / any training requirements

FB will take post 1 week of stabilization of above

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com