Subject: Process queries
From: Niren Dsouza <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Cc: saurabh <[email-masked]>, Saurav Chakraborty <[email-masked]>
Date: Wed, 23 Sep 2020 09:59:06 -0700 (MST)

Hi. 
Would like a little clarification on a few issues we've come across the last few days of taking chats. 

1. Escalation matrix for WWT (household items). 

2. To leave an open CRM for delivery issues, it is required to choose an approval dept. Which one do we choose? 

3. Order created today. How long before it can be pulled up on GDMS? Is there a time lag and if so,then how much? 

4. In case there is already an open CRM and customer calls in again and we need to leave another open CRM. The system doesn't seem to allow us to do that. Do we need to wait to close the existing CRM before being able to leave another CRM? 

5. GDMS seems to be erratic. An account that was able to be pulled up 2 days ago could not be pulled up today. Does that happen often? Also,sometimes today noticed.....while searching with an invoice, sometimes it would pull up the order and at other times it would say no invoice found for the same invoice number. This was while doing an invoice level search. 

6. Need the store inventory link if possible. Getting a fair few queries about store inventory. 

7. Offering express delivery on high value orders of AED 3500 and above for online orders? Can we change that on GDMS without approval or is that required? 

Thanks and regards. 
Niren D'Souza