Subject: Re: Homebox Tracking
From: Saurav Chakraborty <[email-masked]>
To: saurabh <[email-masked]>
Cc: Niren Dsouza <[email-masked]>
Date: Sat, 21 Nov 2020 10:07:43 -0700 (MST)

Hi Sir, 

The SLA has been cascaded very strictly to the team. And everyone has been following it with priority. All the chats today have been answered within the SLA and the same will continue further. 

Saurav 

From: "saurabh" <[email-masked]> 
To: "Saurav Chakraborty" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Sent: Saturday, November 21, 2020 11:09:55 AM 
Subject: Homebox Tracking 

Hi Guys, 

I need you to follow the following SLA very strictly: 

All Facebook comments and messages should be responded within 2 Hours between 7am an 11pm Dubai Time. 

All Cases should be resolved within 2 days. 

It does not matter if you are working on that day or not, the SLA cannot be breached. 

Track the performance at [ https://landmarkgroupservice.freshdesk.com/a/dashboard/44000004025 | https://landmarkgroupservice.freshdesk.com/a/dashboard/44000004025 ] 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203