Subject: RE: Request for assembling manual
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Sat, 24 Oct 2020 07:37:58 +0000

Yes we can send the manual, to get the manual you can email to

[email-masked]<mailto:[email-masked]>

Regards,

From: Niren Dsouza <[email-masked]>
Sent: Thursday, October 22, 2020 8:41 PM
To: Murtaza Kutiyanawala <[email-masked]>
Subject: Re: Request for assembling manual

External email sender, please take precaution.
So we do send a manual for assembly if a customer asks for this?

________________________________
From: "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>
To: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 9:59:47 PM
Subject: FW: Request for assembling manual

Wrong Infor given to the cx, will discussed on our next call

From: Homebox Oasisma <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 7:20 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: FW: Request for assembling manual

FYR

From: Sehrish <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 6:51 PM
To: Homebox Oasisma <[email-masked]<mailto:[email-masked]>>
Subject: Request for assembling manual

External email sender, please take precaution.
Dear Mr. Ashok ,

With reference to our conversation , kindly find the attached bill of my purchase. I have bought two study desks from abu dhabi and at the time of purchase I wasn’t informed that only company staff can assemble it .
I am a very frequent and loyal customer of landmark group and have never faced any such issue . you representative Saurav has told me on watsapp that it is company policy and nothing. Can be done .
Usually we expect customer service representatives help or at least try to help rather than referring to policies.

To cut short , pls provide me a copy of instructions manual . I have almost assembled it just not sure how to fix the rails to drawer as mentioned in the picture below.
. It would be great if the customer service representatives try to help to sort out the problem rather than just sharing company policies.I had contact with Mr. Saurav on 0543059573.

Regards,
Sehrish R.
0554781541

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com