Subject: ticket log
From: Niren Dsouza <[email-masked]>
To: "Alqirshi, Hatem" <[email-masked]>, "Jawaid, Abdulsaboor" <[email-masked]>, "anwar, almutasembellah" <[email-masked]>, "houkan, ahmad" <[email-masked]>, "ibraheem, ali" <[email-masked]>
Date: Tue, 13 Oct 2020 03:18:15 -0700 (MST)

Last page of this document is the escalation matrix for HH items. 
https://docs.google.com/spreadsheets/d/1jxNqs3saCV1zRlBhxXTWuvaGPwudANekDblwD2evuzs/edit#gid=0 

This is the link for escalation matrix for UAE: 
https://docs.google.com/spreadsheets/d/1qHNmYRNEkuoZYH4v8bY3T7F4iZJZVkec/edit#gid=661106429