Subject: Fwd: For Website escalation
From: Niren Dsouza <[email-masked]>
To: "Talal Abdullah, Abdulqader. Amaorami" <[email-masked]>, Mohd Adil <[email-masked]>, Saurav Chakraborty <[email-masked]>
Date: Wed, 7 Oct 2020 22:54:15 -0700 (MST)

From: "murtaza kutiyanawala" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Radhika Jawle" <[email-masked]> 
Sent: Wednesday, October 7, 2020 5:01:43 PM 
Subject: For Website escalation 

FYI… 

From: Murtaza Kutiyanawala 
Sent: Tuesday, September 22, 2020 1:32 PM 
To: Faizal Maradeya <[email-masked]> 
Cc: HomeBox Customercare UAE <[email-masked]>; Yunis Fakrudeen <[email-masked]>; Ali Mohamed <[email-masked]>; Homebox Delivery <[email-masked]>; hbpending uae <[email-masked]>; Anton Dilshan <[email-masked]>; Soundar Rajan <[email-masked]>; Zulema Pereira <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]> 
Subject: RE: complain INV# 9601518505 

Hi Faiza, 

Please check the attached picture of the sofa that the customer received and in the description its mentioned as Brown. 

The variance is drastic. We have convinced this specific customer that to keep the sofa as the item comes in one color only. 

From: Ali Mohamed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 14, 2020 6:52 PM 
To: Homebox Delivery < [ mailto:[email-masked] | [email-masked] ] >; hbpending uae < [ mailto:[email-masked] | [email-masked] ] >; Anton Dilshan < [ mailto:[email-masked] | [email-masked] ] >; Soundar Rajan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Yunis Fakrudeen < [ mailto:[email-masked] | [email-masked] ] > 
Subject: complain INV#9601518505 

Dear Team, 

PFA images for CRM# 2139105 . 

	

Comp. no 	

Call Date 	

Invoice No 	

Customer Name 	

Customer Mobile 	

Reason 	

Call Details 	

Call Status 	

Agent 	

Select 	

MoreInfo 

2139105 	

9/14/2020 6:50:38 PM 	

9601518505 	

Munira Alhsany 	

502951441 	

Complaints 	

Milan 3-Seater Recliner Sofa( cx order the sofa light brown and her received grey) images send by mail 	

OPN 	

210521 		

What cx he order 

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