Subject: 🚀 Increase chat satisfaction with new routing rules
From: Szymon from LiveChat <[email-masked]>
To: <[email-masked]>
Date: Wed, 11 Aug 2021 04:59:11 +0000
List-Id: 9c5eb54aa9b2efe23531b3e09mc list <9c5eb54aa9b2efe23531b3e09.746257.list-id.mcsv.net>

Quickly assign visitors to agents that better match their needs.

https://my.livechatinc.com/settings/groups-routing

If you haven’t heard about the URL rules before, they allow for routing chats to specific groups of agents. If your customer support team is divided into smaller groups, some of them are probably better at answering support questions, while others thrive on answering questions related to sales.

With URL rules, you can easily route chats from URLs like domain​.com/help to your support agents. Similarly, use URL rules to route chats from domain​.com/pricing to your sales agents. Recently, we gave URL rules a makeover! From now on, you can route chats based on two additional criteria:
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** Geolocation
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If you upgrade to a Business plan, you’ll be able to route chats based on geolocation. Provide multilingual support and automatically route customers to agent groups that know their language.
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** Domain
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You can route chats based on a domain. Avoid routing mistakes — route chats more precisely by targeting domains only instead of whole URLs.

Read our Help Center article (https://www.livechat.com/help/setting-up-routing-rules/?utm_source=newsletter&utm_medium=email&utm_campaign=new-routing-rules) and see how to improve your chat routing with new routing rules.
Learn more (https://my.livechatinc.com/settings/groups-routing)

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