Subject: LiveChat: Daily Summary for Saturday, August 7th
From: LiveChat <[email-masked]>
To: [email-masked]
Date: Sun, 08 Aug 2021 03:07:55 +0000

Summary for Saturday, August 7th

Chats

Visitor satisfaction

Missed opportunities

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52 ratings

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360

:-) 79%

:-( 21%

6

Chats

Missed opportunities

There were 360 chats with visitors

Nansy Saeed – 135 chats
Saurav Chakraborty – 0 chats

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Something is not right, 21% of ratings are bad. Read on how you can improve your chat quality.

6 people left the queue before starting a chat.

Be available to your visitors. Also, think about adding more agents
If needed, check the staff outsourcing agencies for immediate access to trained professionals.

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