Subject: RE: New Delivery Partner - Jeebly escalation matrix
From: Maryam Yahya <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, "Niren Dsouza" <[email-masked]>, Saurav Chakraborty <[email-masked]>, Taima Zeid <[email-masked]>, "Raneem Alqutub" <[email-masked]>, Raneem Alqutub <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, "Ankit Arora" <[email-masked]>
Date: Thu, 15 Jul 2021 13:04:04 +0000

Hi Murtaza,

Thank you, is it for deliveries and pickups or only deliveries?

Best Regards,

Maryam Yahya
Senior Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 797275059

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Murtaza Kutiyanawala [mailto:[email-masked]]
Sent: Thursday, July 15, 2021 3:03 PM
To: Niren Dsouza; Saurav Chakraborty; Maryam Yahya; Taima Zeid; Raneem Alqutub; Raneem Alqutub
Cc: HomeBox Customercare UAE; Ankit Arora
Subject: New Delivery Partner - Jeebly escalation matrix

Hi All,

Below are the escalation matrix for our new courier partners

Please add [email-masked]<mailto:[email-masked]> in CC in all the emails

Customer Support

Courier

Email ID

Jeebly

[email-masked]<mailto:[email-masked]>

Escalation 1

Courier

Email ID

Jeebly

[email-masked]<mailto:[email-masked]>

Escalation 2

Courier

Email ID

Jeebly

[email-masked]<mailto:[email-masked]>

Escalation 3

Courier

Email ID

Jeebly

[email-masked]<mailto:[email-masked]>

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

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