Subject: LiveChat: Daily Summary for Saturday, July 10th
From: LiveChat <[email-masked]>
To: [email-masked]
Date: Sun, 11 Jul 2021 03:08:33 +0000

Summary for Saturday, July 10th

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Chats

Visitor satisfaction

Missed opportunities

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39 ratings

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233

:-) 74%

:-( 26%

1

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Chats

Missed opportunities

There were 233 chats with visitors

Kinan – 104 chats
Saurav Chakraborty – 0 chats

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Something is not right, 26% of ratings are bad. Read on how you can improve your chat quality.

1 person left the queue before starting a chat.

Be available to your visitors. Also, think about adding more agents

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