Subject: Daily performance summary for LiveSalesman team for May 21st, 2021
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>, Ankit Arora <[email-masked]>
Date: Sat, 22 May 2021 05:56:30 -0700 (MST)

Good day. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for May 19th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 							
Agents 	Facebook KSA HB 	Facebook UAE HB 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails KSA 	Emails UAE 	Grand Total 
Adam musa yagoub yousif 				28 				28 
Amir Aziz 	2 	7 	4 	8 	11 			32 
Amr Khalil 						35 		35 
Ankit Kumar 							19 	19 
Ibrahem Mahmoud 				18 				18 
Javed Aslam 						19 		19 
Malek Hosan 						13 		13 
Mohammad Faizan 			1 	26 				27 
Mohammed Ali 							4 	4 
Mohd Adeel Akhter 		6 						6 
Mohd Iqbal 						7 		7 
Mosab Mohammed Abdalla Nasreldin 				10 			5 	15 
Niren Dsouza 							1 	1 
No Agent 		3 				2 		5 
Saleh Ahmed 						5 		5 
Waseem Ahemad . Khan 			1 	36 		1 	1 	39 
Yahkoob Erachat 						10 		10 
Grand Total 	2 	16 	6 	126 	11 	92 	30 	283 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
adam yousif 	72 	71 
Amir Aziz 	23 	23 
Ibrahem Mahmoud 	39 	38 
Mohammad Faizan 	73 	68 
mosab nasreldin 	24 	21 
waseem khan 	58 	57 
Grand Total 	289 	278 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Delayed Delivery (Furniture) 	1 
		Delayed Delivery (HH) 	3 
		Delivery Status 	21 
		Reschedule Delivery 	2 
		(blank) 	2 
	Delivery Related Total 		29 
	Product Complaint 	Complaint outside Warranty 	1 
		Complaint within Warranty 	5 
		(blank) 	2 
	Product Complaint Total 	8 
	Refunds and Cancelations 	Cancelation 	8 
		Refund for Other reason 	2 
		Refunds after Return 	2 
		Return Request Initiation 	2 
	Refunds and Cancelations Total 	14 
	(blank) 	(blank) 	5 
	(blank) Total 		5 
Customer Services Total 			56 
Mattress Related 	Pre-Sales 	Other PreSales 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	6 
	No Answer Total 		6 
No Answer Total 			6 
PreSales 	Other Enquiry 	Offers 	2 
		Payment Methods 	2 
		Store Availability 	9 
		Store Location 	3 
		Using Shukran Points 	2 
		Website/App Issues 	1 
	Other Enquiry Total 		19 
	Policy Related 	Delivery Cost 	9 
		Delivery Time 	3 
	Policy Related Total 		12 
	Product Related 	Pricing 	1 
		Product Specification 	58 
	Product Related Total 		59 
	(blank) 	(blank) 	4 
	(blank) Total 		4 
PreSales Total 			94 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			157 

    * Total count of ageing for Facebook: 
Facebook UAE 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Amir Aziz 	11 	3 	1 	2 		17 
Hasan Nour 	2 					2 
Mohd Adeel Akhter 	15 	13 	6 	1 	1 	36 
Niren Dsouza 		1 				1 
Grand Total 	28 	17 	7 	3 	1 	56 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abu Sufian 	1 	1 		4 	2 	8 
Adam musa yagoub yousif 	1 		2 			3 
Amir Aziz 	4 					4 
Ankit Kumar 	2 				2 	4 
Jok Kuol 	3 	1 				4 
Mosab Mohammed Abdalla Nasreldin 	1 	2 	2 	1 		6 
Sreelal.t CT 	5 	1 		1 		7 
Waseem Ahemad . Khan 	1 					1 
Grand Total 	18 	5 	4 	6 	4 	37 

    * Count of ageing for Instagram: 
Instagram 	Ageing 	
Agents 	5-6 days 	Grand Total 
Amir Aziz 	1 	1 
Grand Total 	1 	1 

    * Total count of ageing for emails( UAE) : 
Emails UAE 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Ankit Kumar 	16 		1 	1 	3 	21 
Mohammed Ali 	8 	1 		1 		10 
Mohd Iqbal 		1 				1 
Mosab Mohammed Abdalla Nasreldin 	1 					1 
Sreelal.t CT 	1 				2 	3 
Waseem Ahemad . Khan 	4 	1 				5 
Grand Total 	30 	3 	1 	2 	5 	41 

    * Total count of ageing for emails( KSA) : 
Emails KSA 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdul Saboor 						1 	1 
Amr Khalil 	28 	4 	1 	3 	2 	8 	46 
Hasan Nour 		1 		4 	3 	10 	18 
Javed Aslam 	10 	1 		1 			12 
Malek Hosan 	3 			4 			7 
Manmoon Alsadig Haroon Adam 	4 	2 	1 	2 		31 	40 
Mohd Adeel Akhter 				3 	2 	14 	19 
Mohd Iqbal 	21 	6 	3 	7 	1 	2 	40 
Qeyamuddin Lsm 	9 						9 
Rabea Mohammed 	5 			1 			6 
RAMI KASSAM 	3 						3 
Saleh Ahmed 	11 						11 
Waseem Ahemad . Khan 	1 						1 
Yahkoob Erachat 	12 		1 			1 	14 
Yasser Walid 	6 						6 
Grand Total 	113 	14 	6 	25 	8 	67 	233 

Please feel free to reach out for any further clarifications. 
Niren D'Souza 
Team Manager 
[email-masked]