Subject: Facebook Access VW
From: Saurav Chakraborty <[email-masked]>
To: Saurav Chakraborty <[email-masked]>
Date: Thu, 15 Apr 2021 05:17:48 -0700 (MST)

[ https://www.facebook.com/saurav.chakraborty.52012 | https://www.facebook.com/saurav.chakraborty.52012 ] 

Thank you 
Saurav Chakraborty 
Team Manager 
[email-masked] 

From: "Saurav Chakraborty" <[email-masked]> 
To: "Saurav Chakraborty" <[email-masked]> 
Sent: Thursday, April 15, 2021 5:46:23 PM 
Subject: Fw: Customer complaint regarding Golf R owners manual 

Thank you 
Saurav Chakraborty 
Team Manager 
[email-masked] 

From: Saurav Chakraborty <[email-masked]> 
Sent: Wednesday, April 14, 2021 6:36 PM 
To: Weibrecht, Karen (AE/GVM) <[email-masked]>; Saurabh Dadu <[email-masked]> 
Subject: Re: Customer complaint regarding Golf R owners manual 
Hi Karen, 

Please use the below link for the actual facebook profile. 

[ https://www.facebook.com/saurav.chakraborty.52012 | https://www.facebook.com/saurav.chakraborty.52012 ] 

[ https://www.facebook.com/saurav.chakraborty.52012 | Saurav Chakraborty ] 
Saurav Chakraborty is on Facebook. Join Facebook to connect with Saurav Chakraborty and others you may know. Facebook gives people the power to share and makes the world more open and connected. 
www.facebook.com 

Thank you 
Saurav Chakraborty 
Team Manager 
[email-masked] 

From: Weibrecht, Karen (AE/GVM) <[email-masked]> 
Sent: Wednesday, April 14, 2021 4:36 PM 
To: Saurabh Dadu <[email-masked]>; Saurav Chakraborty <[email-masked]> 
Subject: RE: Customer complaint regarding Golf R owners manual 

Hi Saurabh 

please send me the actual facebook profile as I cant find it using the below Email. 

thanks 

Karen 

INTERNAL 

From: Saurabh Dadu <[email-masked]> 
Sent: 14 April 2021 14:22 
To: Weibrecht, Karen (AE/GVM) <[email-masked]>; Saurav Chakraborty <[email-masked]> 
Subject: Re: Customer complaint regarding Golf R owners manual 

Hi Karen, 

can you please make [ mailto:[email-masked] | [email-masked] ] this FB account an admin. 

Kind regards, 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Weibrecht, Karen (AE/GVM) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 14 April 2021 2:01 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Saurav Chakraborty < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Customer complaint regarding Golf R owners manual 

Dear both, 

there seem to be too many technical issues with this integration which can not continue like this. 

if it’s a matter of adding another person as admin to the account to check for messages and whether all is pulling into your tool please let me know. 

but its not acceptable that this would have been missed without it being pointed out by me. 

thanks 

Karen 

INTERNAL 

From: Saurav Chakraborty < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 14 April 2021 12:24 
To: AVME R: Dubai, customer.care AMVE < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Weibrecht, Karen (AE/GVM) < [ mailto:[email-masked] | [email-masked] ] >; Vladutu, Laura (AE/GVM) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Customer complaint regarding Golf R owners manual 

Hi team, 

The below customer has expressed dissatisfaction as the first FB message was sent on 30th March requesting for an owner's manual for the Golf R. However due to a technical error no reply was sent on time. Please arrange a call back for the customer asap. 

Chat ID : QRKIQ3YU4N 
Name : Ros Anna 
Mobile : 971556359601 
Location : Dubai / UAE 
E-mail : [ mailto:[email-masked] | [email-masked] ] 
Query : Request for Golf R owner's manual. 

[ https://docs.google.com/spreadsheets/d/1R-eQO7KQeH9tOKqmK62DEyafqsR1_Ruqq3BtPFgXDU0/edit#gid=0 | https://docs.google.com/spreadsheets/d/1R-eQO7KQeH9tOKqmK62DEyafqsR1_Ruqq3BtPFgXDU0/edit#gid=0 ] 

Thank you 

Saurav Chakraborty 

Team Manager 

[ mailto:[email-masked] | [email-masked] ]