Subject: Fw: Customer complaint regarding Golf R owners manual
From: Saurav Chakraborty <[email-masked]>
To: Saurav Chakraborty HB LSM <[email-masked]>
Date: Thu, 15 Apr 2021 12:16:23 +0000

Thank you
Saurav Chakraborty
Team Manager
[email-masked]
________________________________
From: Saurav Chakraborty <[email-masked]>
Sent: Wednesday, April 14, 2021 6:36 PM
To: Weibrecht, Karen (AE/GVM) <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Re: Customer complaint regarding Golf R owners manual

Hi Karen,

Please use the below link for the actual facebook profile.

https://www.facebook.com/saurav.chakraborty.52012
Saurav Chakraborty<https://www.facebook.com/saurav.chakraborty.52012>
Saurav Chakraborty is on Facebook. Join Facebook to connect with Saurav Chakraborty and others you may know. Facebook gives people the power to share and makes the world more open and connected.
www.facebook.com

Thank you
Saurav Chakraborty
Team Manager
[email-masked]
________________________________
From: Weibrecht, Karen (AE/GVM) <[email-masked]>
Sent: Wednesday, April 14, 2021 4:36 PM
To: Saurabh Dadu <[email-masked]>; Saurav Chakraborty <[email-masked]>
Subject: RE: Customer complaint regarding Golf R owners manual

Hi Saurabh

please send me the actual facebook profile as I cant find it using the below Email.

thanks

Karen

INTERNAL

From: Saurabh Dadu <[email-masked]>
Sent: 14 April 2021 14:22
To: Weibrecht, Karen (AE/GVM) <[email-masked]>; Saurav Chakraborty <[email-masked]>
Subject: Re: Customer complaint regarding Golf R owners manual

Hi Karen,

can you please make [email-masked]<mailto:[email-masked]> this FB account an admin.

Kind regards,

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>>
Sent: 14 April 2021 2:01 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Saurav Chakraborty <[email-masked]<mailto:[email-masked]>>
Subject: FW: Customer complaint regarding Golf R owners manual

Dear both,

there seem to be too many technical issues with this integration which can not continue like this.

if it’s a matter of adding another person as admin to the account to check for messages and whether all is pulling into your tool please let me know.

but its not acceptable that this would have been missed without it being pointed out by me.

thanks

Karen

INTERNAL

From: Saurav Chakraborty <[email-masked]<mailto:[email-masked]>>
Sent: 14 April 2021 12:24
To: AVME R: Dubai, customer.care AMVE <[email-masked]<mailto:[email-masked]>>
Cc: Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>>; Vladutu, Laura (AE/GVM) <[email-masked]<mailto:[email-masked]>>
Subject: Customer complaint regarding Golf R owners manual

Hi team,

The below customer has expressed dissatisfaction as the first FB message was sent on 30th March requesting for an owner's manual for the Golf R. However due to a technical error no reply was sent on time. Please arrange a call back for the customer asap.

Chat ID : QRKIQ3YU4N
Name : Ros Anna
Mobile :  971556359601
Location : Dubai / UAE
E-mail : [email-masked]<mailto:[email-masked]>
Query : Request for Golf R owner's manual.

https://docs.google.com/spreadsheets/d/1R-eQO7KQeH9tOKqmK62DEyafqsR1_Ruqq3BtPFgXDU0/edit#gid=0

Thank you

Saurav Chakraborty

Team Manager

[email-masked]<mailto:[email-masked]>