Subject: Re: HomeBox Daily report - 8th April
From: Saurabh Dadu <[email-masked]>
To: Niren HB LSM Dsouza <[email-masked]>
Cc: Vimal Tewari <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, Saurav Chakraborty HB LSM <[email-masked]>
Date: Sun, 11 Apr 2021 01:55:39 +0000

Disagree, don’t change

Regards,

Saurabh Dadu
LiveSalesman

On Apr 10, 2021, at 1:09 PM, Niren Dsouza <[email-masked]> wrote:

Hi Vimal.
Thank you for the report.
Could you please amend the reporting parameters henceforth.
The "Chats Resolved" data does not accurately reflect the agents performance, please exclude that and replace it with the "Chats Assigned" data point instead.
This is because agents who are taking chats and "appending" to an existing ticket are not showing any data in the productivity field.

Thanks and regards,
Niren D'Souza
Team Manager
[email-masked]

________________________________
From: "Vimal Tewari" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Saurav Chakraborty" <[email-masked]>, "Niren Dsouza" <[email-masked]>
Sent: Saturday, April 10, 2021 12:59:07 AM
Subject: HomeBox Daily report - 8th April

Hi Ma'am,

Please find the attached report for HomeBox dated 8th April.

Thanks & Regards!!
Vimal Tewari