Subject: Re: HomeBox Daily report - 8th April
From: Niren Dsouza <[email-masked]>
To: Vimal Tewari <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, Ashish Dabral <[email-masked]>, Saurav Chakraborty <[email-masked]>
Date: Sat, 10 Apr 2021 00:39:46 -0700 (MST)

Hi Vimal. 
Thank you for the report. 
Could you please amend the reporting parameters henceforth. 
The "Chats Resolved" data does not accurately reflect the agents performance, please exclude that and replace it with the "Chats Assigned" data point instead. 
This is because agents who are taking chats and "appending" to an existing ticket are not showing any data in the productivity field. 

Thanks and regards, 
Niren D'Souza 
Team Manager 
[email-masked] 

From: "Vimal Tewari" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Saurav Chakraborty" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Sent: Saturday, April 10, 2021 12:59:07 AM 
Subject: HomeBox Daily report - 8th April 

Hi Ma'am, 

Please find the attached report for HomeBox dated 8th April. 

Thanks & Regards!! 
Vimal Tewari