Subject: Aramex OPERATIONS UPDATE | RAMADHAN CIRCULAR
From: Yahia Taha <[email-masked]>
To: Crys_HBKSA <[email-masked]>, Layan Shehadeh <[email-masked]>, Nada Hattar <[email-masked]>, Niren Dsouza <[email-masked]>, Saurav Chakraborty <[email-masked]>, HB.CCCKSA <[email-masked]>
Cc: Baraa Abukhadra <[email-masked]>, Hasan Razakhan <[email-masked]>
Date: Mon, 5 Apr 2021 11:27:49 +0000

Dear All,

FYI..

Dear all,

Please find the Ramadhan schedule for operations as below. Kindly disseminate among your teams and inform the clients accordingly.

B2B
B2C - Ecommerce
Date
Time
Date
Time
Last delivery date before EID
Mon 10th May (1 day before Eid)
8AM - 6 PM
Mon 10th May (1 day before Eid)
8AM - 6PM
First delivery date after EID
2nd Day after Eid*
Back to normal
1st Day after Eid*
Back to Normal

                *The above dates depend upon the actual holidays declared

  *   Ops working hours during Ramadan: "8:00 AM to 6:00 PM".
  *   There won't be any deliveries between 6 pm to 8 pm during Ramadhan.
  *   After 8:00 pm, ATL deliveries will be in place as per the request in advance, possibilities and without commitment.

  *   Collections will continue as per request.
  *   Deliveries after 10th May will be arranged only for urgent/special request but without commitments.
  *   For changes in e-commerce collections schedules, please notify in advance.
  *   Gifts/Bulk delivery requests should be placed with 1 week pre-alert for ops to make necessary arrangements.
  *   Same Day Deliveries will continue during Ramadhan with collection cut-off of 12 pm, kindly inform the customers accordingly.
  *   Shipments collected 2 days prior to Eid, will be delivered before Eid. Shipments collected after this cut-off, will be delivered after Eid (For e.g., if Eid is on 11th, the cut-off date will be 8th).
  *   Please use GCS for communications and the cases will be handled accordingly. For escalations, kindly forward to ALL DXB OPS - Communications group, which will be working from 8 am to 7 pm (SAT-THU). For any high level/management escalations, please forward to Omer Albrakat & Dawood Mohammed.
  *   Any new business opportunity that is planned for inception in Ramadhan to be reviewed through Demand & Capacity Planning team

Any further changes/updates will be informed accordingly. Ramadhan wishes to everyone in advance.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Karim Asklany <[email-masked]>
Sent: Monday, April 5, 2021 2:22 PM
To: Momen Elmassry <[email-masked]>; Yahia Taha <[email-masked]>
Cc: HCCustomer Carefloor <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: RE: OPERATIONS UPDATE | RAMADHAN CIRCULAR

FYI

Best Regards
Karim Kamel
Landmark Group
Customer Serveice Executive-Supply Chain
Ext: 3702

From: Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 27, 2021 2:17 PM
To: Karim Asklany <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Youssef Amr <[email-masked]<mailto:[email-masked]>>
Subject: FW: OPERATIONS UPDATE | RAMADHAN CIRCULAR

External email sender, please take precaution.
Dear all,

Please find the Ramadhan schedule for operations as below. Kindly disseminate among your teams and inform the clients accordingly.

B2B
B2C - Ecommerce
Date
Time
Date
Time
Last delivery date before EID
Mon 10th May (1 day before Eid)
8AM - 6 PM
Mon 10th May (1 day before Eid)
8AM - 6PM
First delivery date after EID
2nd Day after Eid*
Back to normal
1st Day after Eid*
Back to Normal

                *The above dates depend upon the actual holidays declared

  *   Ops working hours during Ramadan: "8:00 AM to 6:00 PM".
  *   There won't be any deliveries between 6 pm to 8 pm during Ramadhan.
  *   After 8:00 pm, ATL deliveries will be in place as per the request in advance, possibilities and without commitment.

  *   Collections will continue as per request.
  *   Deliveries after 10th May will be arranged only for urgent/special request but without commitments.
  *   For changes in e-commerce collections schedules, please notify in advance.
  *   Gifts/Bulk delivery requests should be placed with 1 week pre-alert for ops to make necessary arrangements.
  *   Same Day Deliveries will continue during Ramadhan with collection cut-off of 12 pm, kindly inform the customers accordingly.
  *   Shipments collected 2 days prior to Eid, will be delivered before Eid. Shipments collected after this cut-off, will be delivered after Eid (For e.g., if Eid is on 11th, the cut-off date will be 8th).
  *   Please use GCS for communications and the cases will be handled accordingly. For escalations, kindly forward to ALL DXB OPS - Communications group, which will be working from 8 am to 7 pm (SAT-THU). For any high level/management escalations, please forward to Omer Albrakat & Dawood Mohammed.
  *   Any new business opportunity that is planned for inception in Ramadhan to be reviewed through Demand & Capacity Planning team

Any further changes/updates will be informed accordingly. Ramadhan wishes to everyone in advance.

Best Regards
CMT Executive Aramex International - KSA - Riyadh
Tel: +966 920027447
aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C309b555376904e04ea6008d8f824f7c0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532184944938726%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gI7wwqcBm0t0RUszCVPKDUpUbbT%2FQ42TjTzIPX1Aiik%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C309b555376904e04ea6008d8f824f7c0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532184944948565%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GH64cEMPz7YY4dtmlwmDeEllMFEEk7e0lN2S2qE1jAk%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C309b555376904e04ea6008d8f824f7c0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532184944958572%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rmWo1cNG6qt%2B6d%2B54bDEiXEZ3PZvjZ1qORwia7AjmRc%3D&reserved=0>

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