Subject: Chat ID: QQV8FI1LTX //// complain
From: Yassin Alkassar <[email-masked]>
To: saurav chakraborty <[email-masked]>
Date: Fri, 19 Mar 2021 15:03:54 -0700 (MST)

Respected sir, 

Chat ID: QQV8FI1LTX 

Language: English 
Customer name: Sufian Saeed 
Customer number: +974 77759125 
Email: [email-masked] 
Country: Qatar 

The customer gave in his car to pain the front bumper and hood. The gentlemen tells him it will take 5 days. However, it takes 14 working days. In addition, they also refused to give him a replacement car. 

Once the customer got the car back. The customer spoke to service advisory (Hossam was his name ...service advisory at Audi in Q Auto 
) to possibly replace a air damper. The service advisory tells him that they will need to do diagnosis on the car and it will take them one day. However, it took them 4 days for diagnosis and after that Audi will need to order a part for which it will take them 2 weeks . The customer asked them to return the car but order the part. 

Hossam said it will take him another three days to return the customer car . The customer asked him why that long . SO, Hossam starts threatening the customer,.screaming and yelling at him. 
And told the customer that "He will screw the car". 

On the other hand, The customer contacted the service Manager, Jean Marion. Jean stepped in and tried to diffuse the situation. He asked the customer to collect the car and put a deposit for the car part that they will order. It took them additional 4 weeks for the part to arrive. The customer gave in the car to replace this very very expensive part. The customer got the car back and as our service advisory threatened him with they butchered his car. 
The part was fixed but they completely destroyed the interior. When the customer told this to the Manager Jean Marion and showed him the proof with pictures. He started being aggressive with the customer and refused to fix the car. 

The customer have saved whtsapp chats with the Manager Jean Marion, and filed a case with the Ministry as well. 

Car details: 
Car model: 2014 Audi A8 L 
VIN:WAURGBFD8EN002336 
car's license plate number: 642602 

Best time for calling is tomorrow morning after 9 am Doha timing. 

I have submitted the form for this chat. 

Regards, 
Yassin