Subject: Hi. Good evening. Please find the performance data for the LiveSalesman team for March, 3rd, 2021 listed below.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>, Ankit Arora <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>
Date: Thu, 4 Mar 2021 09:20:59 -0700 (MST)

Hi. Good evening. 
Please find the performance data for the LiveSalesman team for March, 3rd, 2021 listed below. 

    * Total tickets created: 
Total tickets created 	Groups 				
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox UAE 	Grand Total 
Alka Pandey 	26 	5 	20 	4 	55 
Amer Kher Bek 		3 	39 		42 
Amir Aziz 		3 	31 	3 	37 
Amr Khalil 		3 	28 		31 
Ibrahem Mahmoud 		1 	36 		37 
Issa Kafroni 		6 	29 		35 
Mohammed Atiah 			9 	19 	28 
Mohd Adeel Akhter 				13 	13 
Ritesh Sharma 			45 		45 
Shafik Lubbos 		5 	57 		62 
Tarish Ayubi 				17 	17 
Grand Total 	26 	26 	294 	56 	402 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Alka Pandey 	45 	43 
Amer Kher Bek 	55 	62 
Amir Aziz 	43 	43 
Amr Khalil 	58 	58 
Ibrahem Mahmoud 	96 	95 
Issa Kafroni 	60 	58 
Mohammed Atiah 	12 	13 
Niren Dsouza 	0 	2 
Ritesh sharma 	48 	47 
Shafik Lubbos 	87 	88 
Grand Total 	504 	509 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	6 
		Delayed Delivery (Furniture) 	1 
		Delayed Delivery (HH) 	8 
		Delivery Status 	45 
		Partial Delivery 	2 
		Reschedule Delivery 	7 
		(blank) 	3 
	Delivery Related Total 		72 
	Product Complaint 	Complaint within Warranty 	13 
		(blank) 	2 
	Product Complaint Total 	15 
	Refunds and Cancelations 	Cancelation 	7 
		Refund for Other reason 	4 
		Refunds after Return 	8 
		Return item not received 	1 
		Return Request Initiation 	2 
		(blank) 	8 
	Refunds and Cancelations Total 	30 
	(blank) 	(blank) 	3 
	(blank) Total 		3 
Customer Services Total 			120 
Mattress Related 	Post-Sales 	(blank) 	1 
	Post-Sales Total 		1 
	Pre-Sales 	Other PreSales 	2 
		Product Query - Size/Material Etc. 	1 
	Pre-Sales Total 		3 
Mattress Related Total 			4 
No Answer 	No Answer 	No Answer 	23 
	No Answer Total 		23 
	(blank) 	(blank) 	13 
	(blank) Total 		13 
No Answer Total 			36 
PreSales 	Other Enquiry 	Offers 	14 
		Payment Methods 	11 
		Promo Code 	7 
		Store Availability 	23 
		Store Location 	8 
		Using Shukran Points 	1 
		Website/App Issues 	5 
		(blank) 	1 
	Other Enquiry Total 		70 
	Policy Related 	Delivery Cost 	18 
		Delivery Time 	6 
		Return Policy 	2 
	Policy Related Total 		26 
	Product Related 	Combo 	2 
		Pricing 	3 
		Product Specification 	51 
		(blank) 	9 
	Product Related Total 		65 
	(blank) 	(blank) 	1 
	(blank) Total 		1 
PreSales Total 			162 
Grand Total 			322 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 			
Agents 	0-2 days 	3-4 days 	5-6 days 	Grand Total 
Alka Pandey 	12 	5 		17 
Mohd Adeel Akhter 	1 		2 	3 
Tarish Ayubi 	1 			1 
Grand Total 	14 	5 	2 	21 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 	6 		2 		2 		10 
Amer Kher Bek 	10 						10 
Amir Aziz 	6 	1 					7 
Amr Khalil 	8 						8 
Ibrahem Mahmoud 	1 	5 	1 	5 		1 	13 
Issa Kafroni 	11 	6 	3 	6 			26 
Mohammed Atiah 	1 	1 	2 				4 
Mohd Adeel Akhter 						1 	1 
Shafik Lubbos 	31 	1 	2 				34 
Grand Total 	74 	14 	10 	11 	2 	2 	113 

    * Total count of ageing for emails: 

Emails 	Ageing 			
Agents 	0-2 days 	3-4 days 	+15 days 	Grand Total 
Alka Pandey 	16 	1 	1 	18 
Amir Aziz 	8 			8 
Mohammed Atiah 	14 			14 
Mohd Adeel Akhter 	9 	1 		10 
Tarish Ayubi 	8 	1 	1 	10 
Grand Total 	55 	3 	2 	60 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]