Subject: AVME Quality Report
From: Saurav Chakraborty <[email-masked]>
To: Deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Thu, 4 Mar 2021 05:40:02 -0700 (MST)

Hi Deeksha Ma'am, 

As discussed PFB the link for the AVME quality audit. This quality audit will be conducted on a daily basis and the feedback will be shared with the agent real time. 

The process is followed well by almost all the agents however they lack proper choice of words and miss personalizing the chats quite often. By just amending as minimum as one word a lot of difference can be created. I will share the feedback with the agents and take them through a quality session on how to get this done. 

I will start a similar internal quality audit for Glopal and Peter Sage asap. 

Will keep you posted with the progress. 

https://docs.google.com/spreadsheets/d/1ggWi4ztB36mrL9DwRz-uSjcF1hw5dtl62apPO4UF0HY/edit#gid=0 

Thank you 
Saurav Chakraborty 
Team Manager 
[email-masked]