Subject: Re: etron Live Chat
From: Saurav Chakraborty <[email-masked]>
To: romy sassine <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>, Deeksha <[email-masked]>, "Arnautovic, Elmir (AE/GAM)" <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 4 Mar 2021 04:22:12 -0700 (MST)

Hi Romy, 

Could you please share the E-Tron pre-booking form for all the information required. 

Thank you 
Saurav Chakraborty 
Team Manager 
[email-masked] 

From: "saurabh" <[email-masked]> 
To: "romy sassine" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]>, "Saurav Chakraborty" <[email-masked]>, "Deeksha" <[email-masked]> 
Cc: "Arnautovic, Elmir (AE/GAM)" <[email-masked]> 
Sent: Wednesday, March 3, 2021 1:48:29 PM 
Subject: Re: etron Live Chat 

Hi Romy, 

Will get back to you on this by today or latest tomorrow. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Sassine, Romy (AE/GAM) <[email-masked]> 
Sent: 01 March 2021 5:41 PM 
To: Saurabh Dadu <[email-masked]>; Ashwinee Latchayya <[email-masked]>; Saurav Chakraborty HB LSM <[email-masked]>; Deeksha Dadu <[email-masked]> 
Cc: Arnautovic, Elmir (AE/GAM) <[email-masked]> 
Subject: RE: etron Live Chat 

Hi Saurabh, 

As discussed last week we said that we will go ahead with the approach to directly connect the customer with the agent but the experience & design need to be different. 

As discussed, kindly send me what is needed so I can start preparing for you the text & get it translated. 

Regarding images, you can refer here: 

e-tron GT: [ https://www.audi-mediacenter.com/en/audi-e-tron-gt-quattro-13659 | Audi e-tron GT quattro | Audi MediaCenter
 (audi-mediacenter.com) ] 

e-tron GT RS: [ https://www.audi-mediacenter.com/en/audi-rs-e-tron-gt-13660 | Audi RS e-tron GT | Audi MediaCenter (audi-mediacenter.com) ] 

Thanks 

Romy Sassine 

Digital Experience Manager 

+971 56 5259761 

Audi Middle East 
Building 8WA, 1 st floor, Office 101. 

Dubai, UAE 

[ https://urldefense.proofpoint.com/v2/url?u=http-3A__www.audi-2Dme.com_&d=DwMGaQ&c=HdAUNv_EOZyljLc1cjbHCq-Eo7r1kRHoywhQbi81uaA&r=-hluhIZ9MId5oxHtuAnDRR4a-CGBIwWo-TOaaENeYoI&m=h3PqO1j34OEQJgys6ZDFs3OOSwmc8LbiYPAFcYtVggU&s=Cvkcbvr-XJJkh2a5LXfck1U9nSFoArN1cGHeuJSAEg8&e= | http://www.audi-me.com ] 

Important Notice: The above information is automatically added to this e-mail. 
This addition does not constitute a representation that the content of this e-mail is legally relevant and/or is intended to be legally binding upon Audi Volkswagen Middle East FZE. 

From: Sassine, Romy (AE/GAM) 
Sent: 24 February 2021 15:46 
To: Saurabh Dadu <[email-masked]>; Ashwinee Latchayya <[email-masked]>; Saurav Chakraborty HB LSM <[email-masked]>; Deeksha Dadu <[email-masked]> 
Cc: Arnautovic, Elmir (AE/GAM) <[email-masked]> 
Subject: RE: etron Live Chat 

Hi Saurabh, 

Thanks for the below. 

Many chats ask the information in advance before starting the conversation with the agent. 

In that case, how would you want to differentiate the experience for the user if they click on “pre-order” versus “chat now”. With your approach, in both cases they will end up chatting directly with the agent. 

Unless you have something else in mind? 

Thanks 

Romy Sassine 

Digital Experience Manager 

+971 56 5259761 

Audi Middle East 
Building 8WA, 1 st floor, Office 101. 

Dubai, UAE 

[ https://urldefense.proofpoint.com/v2/url?u=http-3A__www.audi-2Dme.com_&d=DwMGaQ&c=HdAUNv_EOZyljLc1cjbHCq-Eo7r1kRHoywhQbi81uaA&r=-hluhIZ9MId5oxHtuAnDRR4a-CGBIwWo-TOaaENeYoI&m=h3PqO1j34OEQJgys6ZDFs3OOSwmc8LbiYPAFcYtVggU&s=Cvkcbvr-XJJkh2a5LXfck1U9nSFoArN1cGHeuJSAEg8&e= | http://www.audi-me.com ] 

Important Notice: The above information is automatically added to this e-mail. 
This addition does not constitute a representation that the content of this e-mail is legally relevant and/or is intended to be legally binding upon Audi Volkswagen Middle East FZE. 

From: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 24 February 2021 11:34 
To: Sassine, Romy (AE/GAM) < [ mailto:[email-masked] | [email-masked] ] >; Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] >; Saurav Chakraborty HB LSM < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Arnautovic, Elmir (AE/GAM) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: etron Live Chat 

Hi Romy, 

Thanks for your email. 

You mentioned that when someone clicks on pre-book you want to divert them to a form. After they fill up the form, you want then the chat to be launched. 

I wanted to understand why would you want to have a chat after they've already filled out the form, because from that point forward, we would want the dealership sales person to take over. 

I would suggest that even when someone clicks on pre-book, we should connect them to Live Chat, and the agent should simply follow the instructions to fill the form on behalf of the customer. 

Please let me know your thoughts. 

Can you please share with us: 

    1. Images (URL of images) of etron and etron GT to be used 
    2. Language/wording in English and Arabic of the messages and CTA buttons 
    3. URL of the form you would want to be filled. 

Kind regards, 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Sassine, Romy (AE/GAM) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 23 February 2021 4:09 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] >; Saurav Chakraborty HB LSM < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Arnautovic, Elmir (AE/GAM) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: etron Live Chat 

Hi Saurabh, 

Thanks for the below. 

We would like to go ahead with this option shared below: 

e-tron GT 

-As discussed, CTA should be “Pre-order e-tron GT” or “Chat now” 

-I like the idea to have different messages for the visitors that visit the page more than once versus first time visitors. 

-Once customers click on pre-order, they will be directed to fill out the same form we will be creating on the website. Then they should be directed to a dedicated agent from your side. That’s why it’s very important that they have the answers to all possible questions. 

-Copy, design, UI should all be looked into 

e-tron 

-CTA can be the same as below 

Let me know what you need from my side to kick off this project. 

We need to have everything tested & ready by the 15 th of March. 

Thank you 

Romy 

Romy Sassine 

Digital Experience Manager 

+971 56 5259761 

Audi Middle East 
Building 8WA, 1 st floor, Office 101. 

Dubai, UAE 

[ https://urldefense.proofpoint.com/v2/url?u=http-3A__www.audi-2Dme.com_&d=DwMGaQ&c=HdAUNv_EOZyljLc1cjbHCq-Eo7r1kRHoywhQbi81uaA&r=-hluhIZ9MId5oxHtuAnDRR4a-CGBIwWo-TOaaENeYoI&m=h3PqO1j34OEQJgys6ZDFs3OOSwmc8LbiYPAFcYtVggU&s=Cvkcbvr-XJJkh2a5LXfck1U9nSFoArN1cGHeuJSAEg8&e= | http://www.audi-me.com ] 

Important Notice: The above information is automatically added to this e-mail. 
This addition does not constitute a representation that the content of this e-mail is legally relevant and/or is intended to be legally binding upon Audi Volkswagen Middle East FZE. 

From: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 17 February 2021 23:24 
To: Sassine, Romy (AE/GAM) < [ mailto:[email-masked] | [email-masked] ] >; Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] >; Saurav Chakraborty HB LSM < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: etron Live Chat 

Hi Romy, 

Firstly please accept our most sincere apologies for the delay. I was out of action for almost 2 weeks, and hence the delay. 

We would like to push proactive Chat invites to visitors on e tron model pages, and we would like to push a different message when they visit for first time and when they repeated. 

Also for visitors on your desktop site - we would like to modify the message a couple of times during their stay on etron page after 30 and 60 seconds to make the chat more prominent and drive more chat traffic, which will get you more leads. 

Please see examples of some sample messaging below. Please Ignore the fonts and colours, these are just sketches. The imagery used is stock, and you can provide brand images. 

We can modify everything from shape, size, color, font etc. I believe that this would help drive more traffic to chat, which means more website leads for your dealers. 

Please let me know what you think 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203