Subject: RE: HomeBox Fresh Desk Open Tickets (Mar 04, 2021)
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>, Saurav Chakraborty <[email-masked]>
Cc: Maryam Yahya <[email-masked]>, Baraa Abukhadra <[email-masked]>, Haya Abualhaija <[email-masked]>, Deepak Devasia <[email-masked]>, Anton Dilshan <[email-masked]>, Abdul Rasheed <[email-masked]>, Nour Hanayneh <[email-masked]>, Ankit Arora <[email-masked]>, Yunis Fakrudeen <[email-masked]>, "[email-masked]" <[email-masked]>, Omar Mostafa <[email-masked]>
Date: Thu, 4 Mar 2021 07:25:59 +0000

Hi Omar,

Thanks for sharing the report, good job on the closures for the ageing tickets.

@Niren Dsouza<mailto:[email-masked]> request you to check on the below open tickets which are in the ageing bucket, highlighted in Red, please make sure to action all these tickets by 3 o'clock UAE time

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
+15days
Grand Total
HomeBox UAE
108
51
13
3
2
177
Ali Mohamed Ahmed
31
2

33
Alka Pandey
12
31
3

46
Amir Aziz

1

1
Khaled Hegazy
29
2

31
Mohammed Atiah
9
1
1

11
Mohd Adeel Akhter

10
7
1

18
Murtaza Kutiyanawala

1
1
2
Radhika Jawle
27
1

28
Tarish Ayubi

4
1
1
1
7
Grand Total
144
65
13
3
2
227

From: Omar Mostafa <[email-masked]>
Sent: Thursday, March 4, 2021 11:13 AM
To: Anton Dilshan <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Abdul Rasheed <[email-masked]>
Cc: Maryam Yahya <[email-masked]>; Baraa Abukhadra <[email-masked]>; Haya Abualhaija <[email-masked]>; Deepak Devasia <[email-masked]>; Nour Hanayneh <[email-masked]>; Ankit Arora <[email-masked]>; Yunis Fakrudeen <[email-masked]>; [email-masked]
Subject: HomeBox Fresh Desk Open Tickets (Mar 04, 2021)

External email sender, please take precaution.
Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Fresh Desk Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
+15days
Grand Total

131
57
13
3
2
206
ARAMEX
1

1
EmiratesPost
1

1
LMG INTERNAL TEAM
9
5

14
OLM/LMG Team
1

1
WAREHOUSE
1
3

4
Grand Total
144
65
13
3
2
227

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
+15days
Grand Total
Email
80
33
4
3
1
121
Outbound Email
15
5

20
Phone
21
8

29
Portal
28
19
9

1
57
Grand Total
144
65
13
3
2
227

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
+15days
Grand Total
Crystel Homebox UAE Team
36
14

50
Basil Atef Alshwabkeh
3

3
Heider.Sulaimawi Hatem Sulaimawi
3

3
lara Khalil AL Shaikh
4

4
maryam yahya

1

1
Omar Imad Mostafa
19
9

28
raneem khalil kokash
2

2
raneen.baabaad Fakhr-ildeen Baabad
2

2
rayana.majali Rayana Al Majali

1

1
Rua'a Abukaff
1
3

4
Sireen.abdeljabbar abd sireen1993
2

2
HomeBox UAE
108
51
13
3
2
177
Ali Mohamed Ahmed
31
2

33
Alka Pandey
12
31
3

46
Amir Aziz

1

1
Khaled Hegazy
29
2

31
Mohammed Atiah
9
1
1

11
Mohd Adeel Akhter

10
7
1

18
Murtaza Kutiyanawala

1
1
2
Radhika Jawle
27
1

28
Tarish Ayubi

4
1
1
1
7
Grand Total
144
65
13
3
2
227

Facebook Tickets:

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
Grand Total
Alka Pandey
8
5

13
Mohd Adeel Akhter

13
3

16
No Agent
9

1
10
Tarish Ayubi
2
3

5
Grand Total
19
21
3
1
44

Count of Ageing
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
Grand Total
Open
11
1

12
Waiting on Customer
5
18

23
Waiting on Third Party
3
2
3
1
9
Grand Total
19
21
3
1
44

Best Regards,

Omar Mostafa
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
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